Principal Web Support Engineer - North America

Overview

Own ongoing maintenance and incident response outcomes for North America markets by translating demand signals into measurable pipeline and revenue impact.

Responsibilities

• Own end-to-end delivery for Web Support Engineer initiatives, from planning through execution and optimization.
• Translate business goals into KPI trees, sprint priorities, and measurable weekly actions.
• Run structured experiments and document performance learnings for scaling decisions.
• Collaborate with adjacent teams to align creative, technical, and operational dependencies.
• Maintain QA discipline, reporting clarity, and leadership-ready status updates.

Requirements

• 10+ years of experience in ongoing maintenance and incident response.
• Hands-on capability with monitoring, backups, uptime workflows.
• Strong communication and stakeholder management in cross-functional environments.
• Data-informed decision making with comfort in KPI and performance analysis.
• Demonstrated ownership mindset with the ability to execute against deadlines.

Hiring Process

• Application Review
• Role and Experience Screening
• Practical Assessment
• Liaison Interview
• Offer and Onboarding