Principal UX Researcher

About the role

Our team is reimagining how customers connect design, make, and operate workflows into a continuous value cycle, improving how work gets done across complex operational environments. As a Principal Experience Design Researcher, you will lead research that helps shape this future, focusing on how complex operational ecosystems function and come together to deliver measurable outcomes.

Responsibilities

• Lead research to identify and define emerging and future personas across the operations lifecycle
• Map how roles such as facility managers, production leaders, engineers, operators, contractors, and partners collaborate across systems and organizational boundaries
• Clarify how work gets done today and how it should evolve to support more connected, outcome-driven operations across an ecosystem of stakeholders
• Analyze how multiple stakeholders interact across tools, systems, and industry solutions throughout the lifecycle
• Identify breakdowns caused by fragmented systems, siloed data, and misaligned workflows across teams and organizations
• Define and drive end-to-end mixed-methods research programs across interconnected platforms and services, supporting the full product lifecycle
• Apply a range of research methods, including foundational discovery, evaluative research, and longitudinal studies
• Synthesize insights from research, analytics, and business data into clear, actionable recommendations
• Adapt approaches to address multi-layered systems that span people, processes, and interdependent organizations
• Translate insights into clear, actionable recommendations that influence product and platform strategy
• Partner with product and business teams to identify opportunities and drive research-informed strategies that support adoption and long-term value
• Identify opportunities for innovation in how Autodesk enables connected operations
• Partner with leaders across design, product, engineering, go-to-market, and sales to shape product vision, design direction, and key business decisions
• Influence decisions across platforms, products, and domains through compelling storytelling
• Design and facilitate workshops that support ideation, alignment, and strategic decision-making with stakeholders
• Establish and scale research frameworks and best practices for complex, system-level work
• Mentor others and help teams adopt evidence-driven, human-centered approaches
• Increase the visibility and impact of research across the organization

Requirements

• 8+ years of experience in UX, product, or experience design research
• Expertise in qualitative and quantitative methods, with a strong mixed-method approach
• Proven ability to lead research in complex, ambiguous, and cross-functional environments
• Strong communication and storytelling skills, including experience engaging senior stakeholders

Preferred Qualifications

• Experience working on platforms, ecosystems, or enterprise-scale systems
• Background in operations, industrial workflows, or service design
• Experience researching multi-stakeholder environments or complex user ecosystems
• Familiarity with industries such as AEC, manufacturing, or facilities management
• Experience defining personas, journeys, and systems-level experience frameworks