Principal UX Designer, AWS Search, Security, Observability, & Governance

About the role

The OpenSearch design team at Amazon is seeking a Principal UX Designer to define and own the end-to-end design strategy for Amazon OpenSearch, spanning search, observability, and agentic AI experiences used by hundreds of thousands of customers. This is a high-impact IC role with significant organizational influence.

Responsibilities

• Define the long-term UX vision and roadmap for OpenSearch products (Search, Observability, Serverless, AI/ML) in partnership with the GM and senior engineering leadership.
• Architect and govern agentic design patterns across the OpenSearch portfolio — progressive autonomy models, approval gates, confidence signals, reasoning displays, and human-in-the-loop workflows for AI-driven operations.
• Lead the design of agent-guided onboarding experiences that collapse setup from weeks to minutes, directly enabling customer acquisition from Splunk, Elasticsearch, and Solr migrations.
• Own the multi-surface experience strategy: ship design across IDE, MCP, CLI, and web so that OpenSearch meets builders at the point of application creation without context-switching.
• Drive "design-as-code" practices: build production-quality prototypes and commit directly to production codebases (React, TypeScript, OUI) to collapse design-engineering feedback loops.
• Scale team impact through the OUI design system and DesignBrain tooling — ensuring patterns solved once (streaming, reasoning display, approval gates) are immediately available across all projects.
• Establish UX quality benchmarks and lead critique sessions, elevating craft standards globally across the team.
• Mentor and develop a team of senior designers, providing technical guidance and career development.
• Represent Design in executive reviews with data-driven recommendations and clear strategic narratives that connect design decisions to business outcomes ($400M+ growth portfolio).
• Run structured research cycles (trust calibration studies, competitive signal capture, customer interviews) that feed directly into the product roadmap as sequenced product plays, not reports.

Qualifications

• 12+ years of professional experience in UX/Product Design, with at least 4 years at Staff/Principal level (or equivalent) at a top-tier technology company.
• Demonstrable portfolio of shipped enterprise-scale B2B products, with emphasis on data-intensive interfaces (search, analytics, observability, or developer tools).
• Deep expertise in design systems — architecture, governance, component libraries, and cross-team adoption at scale.
• Strong technical fluency: ability to read, review, and contribute to production code (HTML/CSS/JS, React/TypeScript preferred).
• Experience designing for complex data visualization — dashboards, query interfaces, log analysis, or monitoring systems.
• Track record of influencing product strategy at the organizational level, not just feature-level execution.
• Experience leading or mentoring a team of senior designers.

Benefits

• Paid time off
• Parental leave
• Medical, dental, vision, prescription, Basic Life & AD&D insurance
• EAP, Mental Health Support, Medical Advice Line
• Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
• 401(k) matching

Schedule

Full-time