Principal Technician (Digital Collaboration)

Skills, knowledge, experience required

• At least 5 years' relevant experience as a VTC and Audio Visual Technician;
• Practical experience in planning, installing or maintaining audio/visual equipment and their associated voice or data terminal, line and routing equipment;
• Experience in the installation, maintenance and repair of Audio/Visual and simultaneous interpretation equipment.

Duties/role

• Supporting the VTC and audio/visual (VTC and A/V) services provided by the CSU in accordance with extant service level agreements and other formal service provisioning arrangements;
• Coinciding directly with the relevant front office staff to provide VIP-level VTC facilitator services to FOGOs and HQ staffs;
• Coinciding with customer SACT CISOPS to establish requirements for VIP conference support (i.e. VTC and A/V), translating those requirements into agreed service provisioning in accordance with extant service level agreements, and managing the delivery of the agreed services.