Principal Technical Program Manager, Industry Software

About The Team

The Software organization builds the B2B SaaS platforms and products that power Zillow’s software and services for real estate professionals. We partner across Zillow to deliver scalable, revenue-critical solutions spanning shopper and listing workflows, identity and access management, and monetization systems that support purchasing, billing, entitlements, and internal operations.

About The Role

As Principal Technical Program Manager, Industry Software, you will lead some of Zillow’s most complex and strategic cross-organizational initiatives. You will partner with senior leaders across Product, Engineering, and Design to turn strategy into execution, drive alignment across multiple teams, and deliver measurable outcomes across critical B2B platforms.

• Lead large, cross-functional programs from strategy and planning through launch and post-launch learning.
• Translate business and product priorities into clear program plans, milestones, success metrics, and execution rhythms.
• Align Product, Engineering, and Design teams on scope, sequencing, risks, dependencies, and tradeoffs.
• Drive program execution across complex platform areas, including identity, access, monetization, and internal tooling.
• Communicate progress, decisions, and risks clearly to senior and executive stakeholders.
• Partner with engineering and architecture leaders to ensure technical plans are scalable, realistic, and maintainable.
• Improve how teams plan and deliver by strengthening governance, reporting, and program management practices.
• Mentor partners and model operational excellence that increases clarity, quality, and delivery velocity.

Who you are

• 8+ years of experience in technical program management or a similar role leading large, cross-team programs in complex organizations.
• Strong experience with B2B SaaS products or platforms, ideally in areas such as identity, access, monetization, billing, or other complex business systems.
• A track record of owning end-to-end delivery for complex technical initiatives, from definition through launch and iteration.
• Tech fluency in modern software architectures and ability to work effectively with engineering teams on systems, dependencies, and delivery tradeoffs.
• Highly effective at creating structure in ambiguous environments and influencing across functions and levels without direct authority.
• Clear communication with both technical and executive audiences and ability to turn complexity into actionable decisions.
• Experience mentoring TPMs, improving planning frameworks, or leading cross-organizational operating models is a plus.

Location & Compensation

This role is remote. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $178,300.00 - $284,700.00 annually. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $169,300.00 - $270,500.00 annually. In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Additional Information

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that’s reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

Job Duties

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.