Principal Technical Program Manager, GES NA Ops Engineering

About the role

The Feasibility team, within Planning and Design, NA Operations Engineering, GES, is looking for an experienced Principal Technical Program Manager to lead its portfolio management function. The Feasibility team owns two critical mandates: (1) strategic planning for all of NA Operations Engineering — including OP intake, headcount planning, and financial tracking; and (2) end-to-end technical program management of First Mile retrofit, expansion, and initiative (REI) projects.

Responsibilities

• Lead end-to-end technical program management of the First Mile non-POR REI portfolio, including business requirements, technical design reviews, approvals, CARs, and stakeholder communication through BRs and flashes.
• Own and drive the OP1/OP2 intake and prioritization process, collaborating with customers (ACES, Ops) and partner teams (MSP, FTR) to translate 3-year business plans into actionable project portfolios using the Analytical Hierarchy Process (AHP) framework.
• Manage ad hoc and intra-year project intake, assessing impact on the existing portfolio and providing go/no-go recommendations for current-year delivery.
• Develop and maintain the annual CapEx budget ($500M+), manage program-level financials, and communicate quarterly guidance to Finance stakeholders.
• Own the NA OE headcount planning model, providing granular (weekly) resource allocation, demand vs. supply gap analysis, and utilization-based schedule adjustments across all NA OE pillars.
• Lead vendor management activities, engaging key vendors (Dematic, VI, etc.) on project updates and pipeline forecasting to enable better vendor performance and capacity planning.
• Serve as the strategic planner for NA Operations Engineering, driving alignment across concept design, firm engineering, OE execution, construction, and launch teams throughout the Retrofit Project Development Process (RPDP).
• Provide full transparency and proactive risk management to all stakeholders, escalating blockers and driving recovery plans when projects face delays or cost overruns.
• Lead, coach, and develop a team of TPMs, creating customized growth plans and stretch opportunities while fostering a high-performing, collaborative team culture.
• Drive continuous improvement of team mechanisms and tools (Smartsheets, Source, headcount model, AHP), adapting to evolving GES systems and business needs.

Qualifications

• Bachelor's degree in Engineering (any domain)
• 8+ years of technical product or program management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience with operations/supply chain
• Experience using MS Excel, MS Project, AutoCAD and commercial off-the-shelf technologies such as Tableau, SQL, or equivalent