Principal Technical Product Analyst – Unified Observability, Enablement & AIOps

About the role

We are seeking a Senior Technical Product Analyst – Unified Observability, Enablement & AIOps to lead the enterprise strategy, adoption, and continuous evolution of monitoring and AIOps capabilities. This role functions as a strategic leader and subject matter expert, driving observability maturity across the organization and ensuring telemetry, analytics, and insights measurably improve system reliability, operational efficiency, and risk reduction.

Responsibilities

• Define and drive the enterprise observability implementation roadmap, aligning with business priorities, risk reduction goals, and operational excellence.
• Present regular executive-level updates, insights, and recommendations to senior leadership with clear linkage to business value.
• Serve as the product owner for observability capabilities, ensuring alignment across engineering, operations, and leadership stakeholders.
• Own the end-to-end Dynatrace lifecycle for observability capabilities, including onboarding, adoption, and operationalization across enterprise systems.
• Drive scalable onboarding frameworks and prioritize demand based on business criticality, risk exposure, and customer impact.
• Enforce enterprise standards.
• Establish and enforce enterprise standards for instrumentation, telemetry, and AIOps readiness.
• Capture and coordinate Monitoring overlay diagrams.
• Lead initiatives to identify and close gaps in monitoring coverage, instrumentation, and analytics to strengthen enterprise resilience.
• Ensure observability capabilities are tightly integrated into incident management and operational workflows.
• Translate complex telemetry into executive-level insights, dashboards, and narratives that drive action and decision-making.
• Coordinate the development of role-based dashboards, reporting frameworks, and analytics models supporting Operations, NOC, and MIM.
• Drive consistency and alignment with ServiceNow CMDB and enterprise data sources.
• Influence and partner with engineering, platform, and operations leaders to embed observability into the software lifecycle.
• Lead enterprise-wide training, enablement, and adoption programs for observability and AIOps capabilities.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
• Extensive experience in IT operations, monitoring, observability, or AIOps-focused supporting enterprise environments.
• Extensive expertise in enterprise observability platforms such as Dynatrace encompassing large-scale implementation, development of onboarding frameworks, and operationalization.
• Proven experience defining and executing enterprise-level observability or monitoring strategies, including roadmap development aligned to business priorities and risk reduction outcomes.
• Experience owning or supporting end-to-end observability lifecycle management, including instrumentation, telemetry ingestion, alerting models, and integration into incident workflows.
• Demonstrated ability to establish, govern, and enforce enterprise monitoring standards, including instrumentation, telemetry design, naming conventions, and data quality controls.
• Strong experience identifying monitoring gaps and driving remediation initiatives, including coverage validation, service mapping, and dependency analysis.
• Experience integrating observability platforms with ITSM tools such as ServiceNow Event Management to enable automated alert correlation, incident creation, and operational workflows.
• Advanced analytical and data interpretation skills, with a track record of converting telemetry into actionable insights, KPIs, and measurable outcomes.
• Strong executive communication and storytelling skills, with experience translating complex observability data into dashboards, reports, and decision-ready insights.
• Proven ability to lead cross-functional collaboration across engineering, platform, operations (NOC/MIM), and leadership teams to embed observability into the software and operational lifecycle.

Desired Qualifications

• Strong understanding of AIOps platforms, including event correlation, anomaly detection, and predictive analytics capabilities.
• Experience in large, regulated enterprise environments with a focus on risk, auditability, and compliance-driven monitoring.
• Experience with ServiceNow CMDB and data integration, ensuring alignment between observability tools and enterprise configuration data.
• Experience defining, writing, and evolving enterprise monitoring and observability standards, including instrumentation guidelines, telemetry requirements, and alerting frameworks.
• Strong ability to assess current-state observability maturity and identify gaps across monitoring coverage, data quality, service visibility, and AIOps readiness.
• Proven track record of driving continuous improvement of observability standards and governance frameworks, including alignment with enterprise architecture and operational best practices.
• Experience conducting monitoring maturity assessments, gap analyses, and remediation of roadmaps across complex application and infrastructure portfolios.