Principal Technical Account Manager

About the role

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. This role will be based in either New York, Chicago, Sunnyvale, or San Francisco.

Responsibilities

• Serve as the primary technical point of contact for a segments of LinkedIn’s largest customers.
• Build strong relationships with technical and business stakeholders.
• Provide guidance on integrations, architecture, and best practices (APIs, SSO, data flows).
• Translate business requirements into technical recommendations and solution designs.
• Own the technical delivery across the customer lifecycle (onboarding, adoption, optimization).
• Conduct technical health checks and identify adoption or performance risks.
• Act as an escalation point for complex technical issues and coordinate resolution.
• Analyze usage data to drive adoption and improve outcomes.
• Partner cross-functionally with Sales, CSM, Product and Engineering teams.
• Provide structured product feedback and advocate for customer needs.

Qualifications

• Basic Qualifications: 6+ years' experience in Technical Account Management, Solutions Engineering, Technical Project Management or similar roles. Experience working with SaaS or cloud platforms and implementing agency solutions. Experience building Agents, delivering Solution Architecture and AI Compliance Consults. Ability to identify churn risks and provide proactive retention strategy for customers in a given book of accounts. 2+ years' experience with enterprise integrations (APIs, SSO, data systems).
• Preferred Qualifications: Ability to manage customer relationships independently. Ability to translate technical concepts into business value. Strong understanding of system integrations and architecture.