Principal Tech Lead Manager - Data Platform & Reliability Engineering

Key Responsibilities

• Own Data Infrastructure & Reliability: Define and evolve the technical architecture and operational standards for ID.me's data platform, focusing heavily on the performance, scale, and high availability of production PostgreSQL database clusters and our in-house graph database.
• Drive SRE Practices for Data Tier: Implement robust mechanisms for database clustering, replication, failover, disaster recovery, automated provisioning, and zero-downtime migrations.
• Performance Engineering & Optimization: Monitor, optimize, and scale platform services to meet strict requirements for query latency, throughput, and cross-region availability. Guide data model and schema design across relational and graph architectures.
• Lead Engineering Execution: Drive roadmap delivery across the team—setting priorities, removing operational blockers, and ensuring the team builds reliable data tools and automation. Balance short-term operational fire fighting with long-term platform health and technical debt reduction.

Team Leadership & Talent Development

• Recruit, hire, mentor, and retain a high-performing team of database, infrastructure, and platform engineers.
• Conduct 1:1s, performance reviews, and career development conversations that foster a culture of ownership and technical excellence.

Security, Governance & Compliance

• Partner with Security, Privacy, and Compliance engineering to enforce rigorous data governance, data minimization, lineage tracking, and access controls.
• Ensure infrastructure strictly complies with regulatory frameworks such as FedRAMP, NIST, and GDPR.

AI-Forward Operations

• Champion AI-first practices across the team, leveraging AI tooling for automated test coverage, incident analysis, quick-start documentation, and infrastructure script generation.