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Jobs · OTHR · Texas

Principal System Engineering - SRE

AT&T · Plano, TX · 1 mo ago
On-siteOTHR$155k–$261k/yrFull-time

This position requires office presence of a minimum of 5 days per week and is only located in Dallas, Texas; Plano, Texas; or Atlanta, Georgia. No relocation is offered. AT&T will not hire applicants who require employer sponsorship now or in the future.

About the role

The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency, and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are committed to excellence, ensuring every solution is robust and efficient.

Responsibilities

  • Analyze production incidents end-to-end across applications, infrastructure, and cloud environments to identify root causes, patterns, and systemic weaknesses using observability data.
  • Turn incident insights into high-quality postmortems and partner with engineering teams to drive corrective actions and long-term improvements.
  • Combine system-level thinking with data, automation, and AI-assisted analysis to shift the organization from reactive response to proactive reliability and incident prevention.
  • Partner with engineering and software development teams to implement permanent fixes and preventive improvements.

Requirements

  • 7+ years in Systems Engineering, ITSM, or Release/Change Management.
  • Background in Site Reliability Engineering (SRE), Support, or QA.
  • Hands-on experience with one or more SRE tools: T-APM, T-Trace, CatchPoint, or Grafana.
  • Experience with concepts and tools such as SAFe, Agile, DevOps, CI/CD, Data Analytics, and building Gen AI use cases.
  • Experience with AI technologies, Python, SQL, data analytics, Power BI, and ITSM tools (e.g., ServiceNow).
  • Modern Enterprise Release Management/Change Management and ITSM experience.

Qualifications

  • Proven experience performing deep root cause analysis (RCA) for production incidents.
  • Strong understanding of end-to-end system architecture (cloud, web apps, APIs, databases, infrastructure).
  • Hands-on experience with observability tools (logs, metrics, traces).
  • Ability to identify patterns and drive preventive actions.
  • Experience writing clear, structured postmortems.
  • Ability to analyze operational data using tools, queries, or AI-assisted methods.
  • Strong systems thinking and problem-solving skills.
  • Background in QA, test engineering, or automation engineering (strong plus).
  • Experience using AI or advanced analytics for incident analysis or pattern detection.
  • Understanding of distributed systems and failure modes.
  • Experience with data analysis/visualization tools (e.g., Power BI, Tableau).
  • Mindset focused on eliminating recurring issues, not just fixing incidents.
  • Strong communication skills to explain complex issues clearly.
  • BS/BA in Computer Science (preferred).
  • Experience with modern Release Management processes for Agile and DevOps environments (preferred).
  • Familiarity with Jira Align, JSM, Jira Cloud, or Git for enterprise RM/CM (preferred).
  • Relevant certifications (SAFe, Agile, DevOps, AI/ML) (preferred).

Benefits

  • Medical, dental, and vision coverage.
  • 401(k) plan.
  • Tuition reimbursement program.
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays).
  • Paid Parental Leave.
  • Paid Caregiver Leave.
  • Additional sick leave beyond state and local requirements (unprotected).
  • Adoption reimbursement.
  • Disability benefits (short-term and long-term).
  • Life and Accidental Death Insurance.
  • Supplemental benefit programs: critical illness, accident, hospital indemnity, group legal.
  • Employee Assistance Programs (EAP).
  • Extensive employee wellness programs.
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone.

Pay

Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Full-time Principal System Engineering roles earn between $155,400.00 and $261,100.00 USD annually.

Schedule

  • Full-time office role.
  • 40 hours per week.

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