Principal Solutions Architect | Agentic AI & Field Service Transformation

About the role

We are seeking a Principal AI Solutions Architect to lead the design, deployment, and adoption of Agentic AI solutions for enterprise customers.

This is not a traditional architecture role. You will work directly with customers to translate complex business challenges into AI-powered solutions that deliver measurable value. As a trusted advisor, you will engage with executives, architects, operations leaders, and engineering teams to design and implement intelligent workflows powered by AI agents, enterprise knowledge, and workflow automation.

You will play a critical role in bridging the gap between cutting-edge AI technologies and real-world enterprise outcomes, helping customers successfully deploy and scale AI solutions in production environments.

Responsibilities

• Lead customer discovery sessions, solution workshops, and technical strategy discussions.
• Design and architect Agentic AI solutions for enterprise service and operational use cases.
• Build and deploy multi-agent systems capable of reasoning, planning, orchestration, and autonomous decision-making.
• Translate business processes into AI-powered workflows that improve productivity, efficiency, and customer outcomes.
• Partner with customer stakeholders to drive successful implementation, adoption, and business value realization.
• Define integration architectures connecting AI agents with enterprise applications, APIs, knowledge repositories, and operational systems.
• Collaborate with Product, Engineering, and AI teams to shape platform capabilities and customer solutions.
• Establish best practices for AI governance, security, observability, and responsible AI deployment.
• Provide technical leadership throughout the customer lifecycle, from solution design to production rollout.

Requirements

• 10+ years of experience in Solution Architecture, Enterprise Architecture, Platform Engineering, Technology Consulting, or related fields.
• Proven experience delivering 0-to-1 products, platforms, or AI-powered solutions in enterprise environments.
• 5+ years of hands-on experience implementing AI/ML, Generative AI, or Agentic AI solutions in production.
• Strong experience supporting the deployment, integration, and adoption of AI solutions for enterprise customers.
• Demonstrated expertise in designing and deploying multi-agent systems, AI workflows, and enterprise AI applications.
• Deep understanding of enterprise integrations, APIs, data architectures, and workflow orchestration.
• Experience leading customer-facing engagements, including discovery workshops, solution design, implementation, and adoption initiatives.
• Hands-on experience with Agentic AI frameworks such as LangGraph, CrewAI, AutoGen, Semantic Kernel, Agentforce, OpenAI Agents SDK, or similar platforms.
• Understanding of MCP (Model Context Protocol), A2A (Agent-to-Agent) protocols, AI governance, guardrails, and responsible AI practices.
• Excellent communication, stakeholder management, and presentation skills.

Qualifications

• Experience with Salesforce, Agentforce, ServiceNow, CRM, Field Service Management (FSM), Customer Support, or Service Operations platforms.
• Experience building AI copilots, intelligent assistants, or autonomous enterprise workflows.
• Familiarity with Retrieval-Augmented Generation (RAG), vector databases, and enterprise knowledge systems.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Understanding of enterprise service operations, field service workflows, and customer support ecosystems.

Benefits

• Competitive salary, equity, and performance-based bonuses.
• Comprehensive health insurance coverage.
• Paid time off and parental leave benefits.
• Opportunity to work on cutting-edge Agentic AI and enterprise transformation initiatives.
• Collaborate with a world-class team building the future of Service Intelligence.
• Make a direct impact on how global enterprises adopt and scale AI.