Principal Site Reliability Engineer - Austin, Texas

About ShipperHQ

ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we’re a fast-moving, product-led company shaping the future of e-commerce logistics.

Position Overview

ShipperHQ is looking for a Principal Site Reliability Engineer to lead the evolution of our cloud platform, reliability strategy, and infrastructure architecture. This is a highly technical, hands-on leadership role responsible for designing scalable, resilient systems while establishing engineering best practices that enable our teams to move quickly and confidently.

Qualifications

• 10+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, Cloud Infrastructure, or Software Engineering.
• Proven experience designing and operating large-scale, highly available cloud infrastructure in AWS.
• Strong software engineering background with the ability to write production-quality code and automation.
• Expert-level experience with Infrastructure as Code, preferably Terraform.
• Deep experience designing and maintaining modern CI/CD pipelines using GitLab or similar platforms.
• Strong knowledge of Kubernetes, containerized workloads, and cloud-native architectures.
• Extensive experience with observability platforms, distributed tracing, logging, monitoring, and incident response.
• Experience defining and implementing SLOs, SLIs, and reliability engineering best practices.
• Strong understanding of networking, security, Linux systems administration, and cloud architecture.
• Experience supporting high-traffic SaaS applications and mission-critical production environments.
• Excellent problem-solving skills with the ability to simplify complex technical challenges.
• Demonstrated ability to influence technical direction without direct authority while mentoring engineers across multiple teams.
• Experience working in Agile development environments and partnering closely with cross-functional engineering teams.

Benefits and Perks

• Collaborate with a motivated team, directly tying your results to organizational success
• 22 days of PTO plus public holidays
• 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave

Location and Compensation

This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area. Compensation is based on experience.