Principal Site Reliability Engineer

About the role

The Principal Site Reliability Engineer will define the strategic vision and own the enterprise-wide reliability, scalability, and performance of our critical production services. This role drives architectural standards for the full-service lifecycle—from initial design and deployment readiness to proactive production operations.

Responsibilities

• Define the standards for end-to-end service ownership, holding the organization accountable for availability, performance, and overall operational health.
• Lead cross-departmental initiatives to influence system design at the architectural level, driving fault tolerance, strict compliance, and operational sustainability across public and private clouds.
• Dictate the enterprise strategy for observability frameworks, ensuring the Four Golden Signals (Latency, Traffic, Errors, and Saturation) provide actionable, predictive insights across all platforms.
• Establish the governance models for defining and managing SLIs and SLOs across multiple product lines.
• Champion Error Budgets as the ultimate technical arbiter at the executive level, balancing feature velocity with the absolute requirement for platform stability.
• Lead incident response for the most critical, high-severity events.
• Foster a "Win Together" environment by championing a Blameless Postmortem culture globally, ensuring root cause analyses focus strictly on systemic and process improvements rather than individual error.

Qualifications

• 12 to 15+ years of hands-on Cloud Operations, SRE, or reliability-focused engineering experience, with a proven track record of end-to-end enterprise service ownership.
• Proven scope of operating at a Principal/Architect scope, driving large-scale reliability outcomes and operational excellence across global organizations.
• Expert-level software engineering skills in C#, .NET, Java, Python, or React.
• Deep expertise in scaling core SRE principles (SLIs, SLOs, error budgets) across complex, distributed systems.
• Mastery of AWS, Kubernetes, CI/CD pipelines, Infrastructure-as-Code, and extensive knowledge of Linux and Windows environments and relational databases.
• Bachelor’s or Master’s degree in Computer Science or a related technical field.
• Participation in an executive on-call rotation with flexible hours as required.

Requirements

• A fast learner.
• A problem solver.
• Ability to document procedures.
• Able to meet deadlines.
• Good communication skills.
• Able to deliver the message effectively to a technical and non-technical audience.
• Able to comply with processes and procedures.
• Able to maintain professional composure in any situations.
• Flexible in working extended hours on occasions or as required.
• Exposure in the insurance industry is desired but not mandatory.
• Driven to improve, personally and professionally.
• Operate best in a fast-paced, flexible work environment with ability to work in a team.