Principal Site Reliability Engineer

About the role

We power the magic! Our team creates world-class immersive digital experiences for Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. This role supports Ecommerce, Consumer Products, Licensing and Publishing, and Consumer Production platforms within Technology & Digital for Disney Experiences.

Responsibilities

• Champion and scale a DevOps culture across Commerce, Licensing and Publishing, and Consumer Production engineering teams, mentoring engineers on observability practices to reduce MTTR and improve application stability.
• Elevate and lead the design, build, and support of products platforms.
• Drive automation of application security and observability pipelines, instrument telemetry for proactive monitoring, engineer high reliability, and reinforce best practices to protect company and customer data.
• Expertise in systems administration skills on Linux, Containers, AWS, Azure, and GCP, and extensive experience with web technologies, source control management using Git, cloud hosting, and container scheduling.
• Establish systems administration requirements in Linux and Windows platforms across AWS, Azure, and GCP and bring knowledge on systems, network, operational excellence and application stability, security, performance, and capacity management, operational excellence and application stability, security, performance, and capacity management, as well as documentation.
• Engage in estimation and planning across the organization, voicing recommendations and solutions from a technical perspective.
• Continuously monitor and evaluate emerging technologies within your area of expertise to drive informed decision-making and recommendations.

Qualifications

• Minimum 10 years of related work experience.
• Expertise in defining and implementing industry-leading observability strategies across diverse and highly complex distributed systems, ensuring optimal performance and reliability.
• Comprehensive knowledge and hands-on experience with advanced continuous integration tools like Gitlab, AWS CodeBuild, CodeDeploy, CodePipeline, and Azure DevOps, driving innovation and setting industry benchmarks.
• Mastery in architecting and managing highly available, scalable, and automated infrastructure using configuration management and orchestration tools such as Terraform, Cloud Formation, Ansible, and Chef, contributing to the organization's strategic objectives and competitive advantage.
• Expert in using AI to optimize system reliability through advanced analytics and prescriptive recommendations.
• Excellent communication and leadership abilities, to ensure effective growth and development of team.
• A visionary who motivates teams to excel and fosters creativity, consistently driving excellence in all endeavors.
• An advocate for a diverse and inclusive culture that encourages innovation and ensures every team member feels a sense of belonging.
• Authority in AWS, Azure, GCP, Harness, Kubernetes, Terraform, and observability tooling, demonstrating deep expertise and knowledge in the field.

Preferred Qualifications

• Experience with Harness CI/CD pipelines and DevOps automation tooling.
• Hands-on expertise across multi-cloud environments including AWS, Azure, and GCP.
• Experience supporting large-scale ecommerce or consumer-facing platforms.
• Familiarity with observability platforms such as Datadog, New Relic, or Dynatrace.
• Demonstrated success leading large project efforts across cross-functional engineering teams.

Required Education

• Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience.

Preferred Education

• Master's degree in Computer Science, Information Systems, or a related field.
• Cloud certifications such as AWS Solutions Architect, Azure Administrator, or GCP Professional Cloud Architect.