Principal Service Delivery Readiness Manager

Job Overview

The Principal Service Delivery Readiness Manager ensures that complex B2B customer engagements are fully delivery-ready before execution begins, protecting T-Mobile from financial and service-continuity risks. This role operates upstream of Service Delivery, validating customer readiness, resolving dependencies, and shaping executable commitments during late-stage sales and Day-0 planning.

Job Responsibilities

• Ensures complex B2B customer engagements are fully delivery-ready by validating customer readiness and resolving dependencies prior to execution
• Prevents high-risk and unready work from entering execution by enforcing rigorous readiness standards and driving accountability across customers, internal teams, and partners
• Shapes executable commitments during late-stage sales and Day-0 planning by collaborating with cross-functional stakeholders and senior executives
• Safeguards T-Mobile from financial and service-continuity risks by identifying and mitigating potential issues before service delivery commences
• Provides authoritative guidance in high-visibility environments by engaging with senior executives and cross-functional teams to support decision-making, while driving end-to-end delivery
• Drives accountability for readiness across internal teams, customers, and partners by establishing clear standards and monitoring compliance
• Safeguards long-term customer outcomes and service stability by continuously improving readiness processes, standards, and tools

Education and Work Experience

• Bachelor's Degree Business Administration, Project Management, or Related Field (Required)
• Master's/Advanced Degree Business Administration, Operations Management, or Related Field (Preferred)
• More than 10 years Managing complex B2B service delivery readiness, technical program management, or program management for large-scale technology, telecom, or media organizations, including validating customer and operational readiness prior to execution. (Required)
• 4-7 years Leading cross-functional teams and driving accountability across internal stakeholders, customers, and partners to resolve dependencies and shape executable commitments in high-visibility environments. (Required)
• 4-7 years Presenting complex risk, governance, and operational topics to senior executives, including communicating tradeoffs and driving alignment for decision-making in dynamic business environments. (Required)

Knowledge, Skills and Abilities

• Problem Solving Ability to identify, assess, and resolve complex delivery readiness issues, dependencies, and risks in high-stakes B2B customer engagements. (Required)
• Communication Strong written and verbal communication skills to convey authoritative guidance and readiness standards to senior executives, customers, and cross-functional teams. (Required)
• Project Management Expertise in managing late-stage sales and Day-0 planning processes, ensuring all delivery prerequisites are met before execution. (Required)
• Cross Functional Relationships Ability to build and maintain effective relationships with internal teams, partners, and customers to drive accountability and resolve readiness dependencies. (Required)
• Strategic Thinking Skill in shaping executable commitments and enforcing readiness standards to protect revenue, service stability, and long-term customer outcomes. (Required)
• Negotiation Ability to negotiate and influence stakeholders to align on delivery commitments and resolve conflicts in high-visibility environments. (Required)
• Analytics Proficiency in analyzing customer data, readiness metrics, and risk factors to inform decision-making and readiness validation. (Required)
• Attention To Detail Meticulous attention to detail in validating customer readiness and ensuring all requirements are satisfied prior to execution. (Required)
• Wireless Knowledge of wireless technologies and telecommunications industry standards relevant to T-Mobile’s B2B service delivery. (Required)
• Executive Communications Ability to deliver clear, concise, and authoritative presentations and updates to senior leadership and executive stakeholders. (Required)
• AI enthusiast with versatile experience using AI to solve complex problems, create POCs, drive operational maturity, improve tooling workflows/experiences, and enhance quality of output. (Optional)