Principal Revenue Operations Systems Lead

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt. You’ll join SEON’s Revenue Systems function, working closely with cross-functional partners across Sales, Finance, Legal, Customer Success, Marketing, IT, and Security, and reporting to the Director of Revenue Systems. This role is ideal for a senior builder-operator who can bring structure to complexity, improve how our commercial teams work, and raise the scale and reliability of our GTM systems foundation. Recruiter flag: confirm whether you want a more specific team description here, including team size and closest day-to-day collaborators This role offers flexibility and can be based anywhere in the United States with a remote setup, including occasional travel to our other offices What You'll Do Redesign and optimize how Deal Desk coverage works globally, with a particular focus on ensuring strong support during US and North American business hoursAssess the current Deal Desk model, including request volume, response times, escalation paths, and handoffs, and design a scalable model with clear ownership, SLAs, and backup coverageBuild a structured intake and triage process for deal desk requests, including deal structuring, pricing approvals, non-standard terms, and quote-to-close escalations, so requests are routed to the right owner and resolved quicklyDesign and deploy automation and AI agents to handle routine pricing approvals, non-standard contract routing, and other repetitive deal desk workPartner with Sales, Finance, Legal, and Customer Success to define approval matrices, streamline handoffs, and remove bottlenecks across quote-to-cashOptimize DealHub and HubSpot configuration to support the coverage model, including approval workflows, routing rules, and deal desk reportingAudit existing sales workflows to identify administrative overhead and simplify, automate, or delegate repeatable work through systems and AIDocument the coverage model in clear playbooks and SOPs, and put cross-training in place so support remains strong during absences and peak periodsDefine and track deal desk performance metrics such as turnaround time, approval cycle time, and escalation rates, and use them to drive continuous improvement and surface friction points to sales leadershipOwn the intake process for GTM systems requests, including request submission, requirements gathering, scoping, and prioritization in partnership with the Director of Revenue SystemsMaintain a centralized inventory of active, planned, and completed revenue systems projects, with status, owners, dependencies, and business impactRun projects end to end by gathering requirements from stakeholders, writing clear specifications, managing timelines, coordinating testing, and leading rollout and change managementGive stakeholders and leadership regular visibility into project status, capacity, priorities, and tradeoffsDesign, build, test, and deploy AI agents and AI-enabled workflows that automate GTM processes across Sales, Marketing, Customer Success, Product, and Deal DeskEvaluate emerging AI technologies, including LLM platforms, agent frameworks, and integration standards, and recommend where they can deliver meaningful business valueCreate and maintain an AI build catalog, a living record of every AI agent and automation in production, including purpose, owner, data sources, systems touched, and performanceSet standards for AI build documentation, testing, monitoring, and governance so agents remain reliable, secure, and maintainable as they scaleManage the GTM SaaS tech stack, including tool inventory, ownership, contract and renewal tracking, license utilization, and integration mappingLead or support implementations and integrations of new GTM tools, making sure data flows cleanly between systemsIdentify overlap, underused tools, and consolidation opportunities to optimize cost and reduce complexityPartner with IT, Security, and Finance on vendor evaluations, security reviews, and procurementCreate and maintain a system role matrix that defines user roles, permission levels, and access rights across revenue systemsEstablish provisioning and deprovisioning processes tied to onboarding, role changes, and offboardingRun periodic access reviews to support security, compliance, and audit requirementsAdminister core revenue systems, including HubSpot and DealHub, covering configuration, workflows, properties, automation, and user managementMaintain data integrity across systems through clear data models, validation rules, and regular data hygiene workHandle system enhancements, troubleshoot issues, and support users across the revenue organizationKeep system documentation, release notes, and change logs up to date WHAT YOU'll BRING 10+ years of relevant experience in revenue systems, revenue operations, business systems, or GTM operations, ideally in B2B SaaSA proven track record of leading complex implementations and integrations across CRM, CPQ, and adjacent GTM systemsDeep hands-on experience administering revenue systems, with HubSpot and DealHub experience strongly preferredPractical, current experience with the latest AI technologies, including building AI agents and AI-enabled workflows for business processesExcellent requirements gathering skills, with the ability to turn business needs into clear technical specificationsStrong project management skills, including managing multiple concurrent projects, priorities, and stakeholdersSolid relational data management skills, including data modeling, object relationships, and working with data across integrated systems, with SQL proficiency a plusStrong understanding of the quote-to-cash lifecycle and Deal Desk operations, including pricing, approvals, contracting, and provisioningA demonstrated ability to build strong relationships with stakeholders across Sales, Marketing, Finance, Legal, Customer Success, and IT, and to influence without direct authorityExcellent documentation and process design skillsHigh attention to detail and a strong commitment to data integrity, security, and operational rigor Amazing If You Also Have Experience with workflow orchestration and integration platforms such as Workato, Zapier, or n8nExperience designing Deal Desk coverage models for distributed or multi-region sales teamsExperience building governance frameworks for AI tools and automationsExperience managing SaaS vendor relationships, renewals, and license optimizationExperience supporting security, SOX, or SOC 2 access controls and audits SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.