Principal Reliability Operations Lead — Data Center Operations

About Fluidstack

We exist to make humanity more free. For most of human history, you farmed or you starved. Technology gave people more time for the things they wanted to do, instead of things they had to do. Powerful AI will be the biggest lever for human choice we've ever built - but only if models are aligned with what humanity actually wants. There are groups building AI who don't share these goals. Whoever deploys frontier compute infrastructure fastest will decide whether AI expands human freedom or shrinks it. We're singularly focused on delivering 10 to 100s of GWs of compute faster than anyone else, rethinking every layer of the stack. We acquire power, design and build data centers, and operate them - with teams spanning hardware and software. Speed and scale are our key differentiators. Come be a part of building civilization-scale infrastructure for AI. We hire people who care deeply about this problem space. If that is you, please apply!

How We Operate

• Extreme ownership
• Velocity
• First principles
• Love of the game

Role Scope

• Take the on-call escalation when a site hits trouble and triage it virtually, using real knowledge of the team and the systems to decide what to escalate, when, and how to keep the field crew focused without burying them.
• Travel site to site (50%) to work live incidents and post-incident reviews on the floor, and bring the practices that worked elsewhere with you.
• Own root cause analysis on significant events through to closure and track corrective actions to done, killing the underlying class of failure rather than the one instance in front of you.
• Read the patterns across the fleet’s incidents and RCAs, push the few highest-value learnings through to closure, and stay honest about what’s achievable and what to drop instead of boiling the ocean.
• Carry learnings and practices from one campus to the next so a fix at one site becomes the standard everywhere before the failure repeats.
• Write the operational Assessment standard and audit each campus against it, feeding what you find straight back into the corrective-action loop.

What We're Looking For

• You’ve run a live critical operation and led a team of operators, and you carry the deep, earned judgment that comes from owning the floor when it counts.
• You’ve been the person a site calls when something breaks, triaged the problem over the phone, and known exactly when to escalate and when to let the field team work it.
• You’ve authored root cause analyses on significant events and tracked corrective actions to closure, and you can show the difference between an RCA that closed a ticket and one that killed a class of failure.
• You’ve sat with a pile of RCA actions and cut it to the few that matter, because you know an operation that commits to everything finishes nothing.
• You’ve traveled site to site, walked the floor, and left each operation better than you found it, carrying the practices that worked from one into the next.
• You’ve written the standard, not just followed it, audited real sites against it without flinching from what you found, and can hold one bar across domains you don’t all live in.

Bonus

• Bonus: Hyperscale or large colocation at hundreds of MW+. Direct exposure to Hardware or Network operations, not only Facilities, incident.io or equivalent incident tooling, plus DCIM.

Salary & Benefits

• Competitive total compensation package (salary + equity).
• Retirement or pension plan, in line with local norms.
• Health, dental, and vision insurance.
• Generous PTO policy, in line with local norms.

Career Path

• The base salary range for this position is $220,000 - $260,000 per year, depending on experience, skills, qualifications, and location.

Equal Employment Opportunity

We are committed to pay equity and transparency. Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.