Principal Quality Engineer

Key Responsibilities

• Test Design and Strategy: Designs scalable strategies for complex systems that align with quality goals of the function and product vision. Recommends approaches based on risk to inform architecture and tooling initiatives. Defines coverage across systems to account for technical unknowns, scalability, and integration complexity.
• Test Execution: Oversees team test environment setup and maintenance across multiple teams, ensuring scalability. Adapts validation plans for complex systems through risk modeling to address service ownership alignment. Creates documentation for failures across components, implementing corrections where needed. Prioritizes risk-based regression to balance speed, risk, and automation coverage across products or services.
• Defect Tracking and Management: Takes ownership of reproducing customer issues, performing root cause analysis, and verifying fixes. Manages defects across features. Leads regular reporting on test progress/defects, ensures root causes are addressed through fixes and engineering accountability. Independently conducts post-incident (post-mortem) reviews to identify root causes and recommend preventative actions. Independently drafts findings and action plans for leadership review. Partners with others on troubleshooting and performing root cause analysis to uncover recurring quality issues and drive improvements.
• Collaboration and Communication: Supports cross-functional quality initiatives by contributing to technical roadmap alignment, surfacing quality risks, and collaborating with partner teams to drive test alignment. Works with product management and developers to align on areas for testing. Influences the design and prioritizes testing and tooling.
• Continuous Improvement: Analyzes and updates processes that improve consistency and reduce friction in engineering workflows within a limited, clearly scoped area. Automation: Drives team-level quality improvements by identifying process gaps and contributing to local transformation efforts. Develops scalable automation solutions that support test coverage and reuse within a product or team. Promotes automation best practices by resolving complex issues and guiding peers on test maintainability. Integrates automation into Continuous Integration/Continuous Delivery (CI/CD) pipelines by contributing to workflow enhancements and reliability improvements.
• Risk Assessment: Leads quality risk assessments during product development, ensuring proactive risk mitigation and testing strategies. Identifies systematic impacts of test coverage on moderately complex features areas. Implements and enforces software quality gates at key development stages by evaluating test coverage, static analysis results, and defect metrics to ensure release readiness. Leads the review and refinement of test plans across product areas, identifying high-risk impact areas and working with Scrum teams to prioritize mitigation and validate coverage.

Additional Responsibilities (as Needed)

• Performance Testing: Leads testing of complex non-functional requirements across services, focusing on multi-user performance, dynamic scalability, and stress conditions. Coordinates with performance and teams to integrate advanced tooling, profiling, and remediation strategies. Integrates user experience metrics into performance benchmarks to drive product-level responsiveness standards.

Qualifications

• Experience designing and executing test strategies for complex systems.
• Proven ability to adapt validation plans and manage test environments across multiple teams.
• Strong analytical skills to perform root cause analysis and manage defect resolution.
• Effective communication and collaboration skills to work with cross-functional teams.
• Experience with Continuous Integration/Continuous Delivery (CI/CD) pipelines and automation solutions.
• Ability to lead quality risk assessments and enforce software quality gates.
• Knowledge of performance testing and user experience metrics.