Principal Program Manager, Creators

Key Job Responsibilities

• Define and enforce global policy frameworks across 20+ countries that protect program integrity while enabling creator success at scale, determining global and region-specific policy needs before shepherding implementation, communication, and enforcement mechanisms.
• Lead cross-functional policy alignment with executive stakeholders, tech, business development, legal, and operations teams to resolve complex policy debates, anticipate emerging risks, and establish consistent, enforceable rules that balance fraud mitigation with creator enablement
• Own policy performance metrics and success criteria during business-as-usual operations and high-velocity events, continuously monitoring policy effectiveness through data analysis, identifying opportunities to reduce defects, and driving automation to improve enforcement at scale.
• Manage global Operating Agreement updates and policy documentation, working directly with legal teams to translate policy decisions into enforceable contract terms while ensuring creators can easily understand and comply with program requirements.
• Handle policy escalations and exceptions through highly structured mechanisms, demonstrating excellent judgment to resolve complex cases while maintaining consistency in policy application and building sustainable cross-functional processes.
• Monitor industry changes, technologies, and emerging fraud patterns to proactively identify when they should drive strategic, tactical, or roadmap shifts in policy approach, working with WW business development leads to define requirements for new enforcement products and features.
• Build and maintain stakeholder relationships across functional domains, geographies, business lines, and Amazon companies, using influence over authority to drive alignment on policy infrastructure investments and enforcement priorities with senior leadership.

Basic Qualifications

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience delivering projects within scope, time, budget and quality
• Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions