Principal Program Manager

The Role

At DTCC, we are dedicated to fostering a thriving internal community and creating a workplace that reflects the diverse world we serve. Our Information Technology group plays a crucial role in delivering secure, reliable technology solutions that support the global capital markets.

Responsibilities

• Lead enterprise-wide ITAM and ServiceNow transformation programs
• Drive efforts that include modernization, governance, data quality, and stakeholder enablement efforts across ITAM, CMDB, lifecycle management, and ServiceNow
• Own program roadmap, milestones, budgets, and outcomes
• Execute large, cross-functional initiatives using agile and hybrid models, following Scrum or Kanban methodologies
• Ensure alignment to enterprise data models and governance
• Support key ITAM initiatives and capability operationalization projects
• Drive ITAM and LCM governance and improvement efforts
• Integrate CMDB with external systems as needed in project support efforts
• Define Critical Data Elements, ownership, and recertification workflows
• Manage internal stakeholder projects or work efforts requiring ITAM, CMDB or ServiceNow support
• Interface with senior leadership, architecture, Service Owners
• Deliver executive reporting and metrics
• Drive automation and workflow improvements
• Reduce manual processes and increase scalability
• Define standards, KPIs, and operating models to ensure operational support for new capabilities

Qualifications

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience
• Proven enterprise program delivery experience
• Strong knowledge of ServiceNow (CMDB, ITAM, ITSM)
• Experience with CSDM and lifecycle management
• Preferred: ServiceNow, ITIL, PMP certifications
• Understanding of CMDB accuracy and critical data element enhancements
• Understanding of ITAM automated governance and controls
• Great communication and organizational skills

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being

Schedule

We offer a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).