Principal Program Manager

This role sits in the Office of the CTO’s (OCTO) Program Office and plays a central role in driving shared ways of working across a portfolio of initiatives. The Principal Program Manager designs agentic-enabled processes that enable teams to operate with autonomy while remaining aligned to organizational priorities, emphasizing strong, transparent information flows to support collaboration, shared understanding, and effective decision-making.

Responsibilities

• Design and evolve agentic-enabled solutions that balance autonomy, accountability, and adaptability across programs.
• Establish and sustain clear, inclusive information flow frameworks that support timely, accurate, and actionable communication among stakeholders and delivery teams.
• Develop, implement, and continuously refine shared processes and frameworks for program delivery, integrating Agile principles and project control practices.
• Create and maintain transparent tracking and reporting approaches to support visibility into program progress, risks, dependencies, and outcomes.
• Partner with cross-functional teams to gather, analyze, and synthesize data-driven insights that inform decisions and support strategic alignment.
• Support operational effectiveness by identifying opportunities to improve efficiency, coherence, and learning across program execution.
• Ensure program office activities remain aligned with OCTO’s strategic priorities and broader organizational goals.
• Communicate program status, risks, insights, and recommendations in a clear, thoughtful, and accessible manner to senior leaders and stakeholders.
• Define, track, and share KPIs and OKRs for programs and teams, supporting measurable progress and shared accountability.

Qualifications

• Ability to design and support agentic workflows, reporting and tracking systems, and data-informed practices.
• Demonstrated experience in program management within technology-focused or transformation-oriented environments.
• Strong experience with process improvement, change enablement, and cross-functional collaboration.
• Solid understanding of Agile frameworks, the software development lifecycle, and project control approaches.
• Experience defining, managing, and aligning KPIs and OKRs to strategic priorities across teams.
• Strong communication, facilitation, and stakeholder engagement skills, with a collaborative leadership approach.

Skills

• Agentic Development
• Analytical Thinking
• Business Acumen
• Interpersonal Effectiveness
• Communication Skills
• Collaborative Problem Solving
• Program & Project Management
• Stakeholder Partnership
• Progress Monitoring & Sensemaking
• Stakeholder Engagement
• Facilitation & Influencing Skills
• Program Governance
• Change Enablement
• Artificial Intelligence & Data Literacy

Pay

The minimum full-time salary range is between $135,000 - $165,000. This position is eligible to participate in an annual incentive program.

Benefits

Information on benefits offered is available here.

Schedule

Full-time, hybrid workplace.