Principal Program Manager
About the role
Fin is the AI Customer Agent company dedicated to delivering impeccable, always-on customer support. Our AI Agent Fin is the highest-performing solution, enabling businesses to transform their customer support with ease. Founded in 2011, Fin has grown to become one of the largest private software companies globally, serving nearly 30,000 businesses worldwide.
What's the opportunity?
We are seeking a Principal Program Manager to join our Strategic Program Management team in San Francisco. This role involves shaping how Fin's highest-priority objectives are set up for success and delivered, collaborating closely with senior leaders across the organization.
What will I be doing?
- Partner directly with executive and senior leadership to define programs of work that enable Fin to hit its highest-priority company objectives.
- Take a holistic view across programs, connecting the dots back to company strategy and surfacing gaps, misalignment, or opportunities to streamline.
- Drive cross-functional decision-making by identifying the right stakeholders, surfacing the information they need, and recommending actions.
- Proactively identify program risks and anticipate change, driving action to course-correct and maintain momentum.
- Set and raise the bar for how program management works at Fin, building new frameworks, challenging existing processes, and feeding learnings back into how the team operates.
- Mentor and develop teammates, making the people around you better and faster.
- Evangelize program management across the company, shaping how other teams and organizations think about execution, collaboration, and ways of working.
What skills do I need?
- 8+ years of experience in program management with a track record of leading large, complex, cross-functional programs in a fast-paced AI/SaaS B2B environment.
- Proven experience working directly with senior-level leadership, comfortable engaging with and influencing senior executives and leadership to get to the right outcome.
- High ownership and agency, managing multiple high-profile, high-visibility programs simultaneously in a fast-paced environment.
- A strategic thinker who connects execution to company strategy, spotting gaps across programs, and understanding how mission, product, and financial plans tie together.
- Solutions-oriented and proactive when it comes to solving problems and mitigating risks.
- Strong facilitation and stakeholder management skills with a track record of bringing together senior-level viewpoints and driving alignment.
- An excellent self-starter with a track record of seamless execution on complex programs with minimal guidance.
- Built and significantly improved program management practices, frameworks, or ways of working at a previous company.
- Excellent communicator who can flex between an executive room and a cross-functional working group, adapting style and depth to the audience.
- Experience mentoring or developing others, whether direct reports or peers - you make the people around you better.
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401(k) plan & match
- Fun events for employees, friends, and family!
The base salary range for candidates within the San Francisco Bay Area is $189,000-$225,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).