Principal Product Manager – Technical, Amazon Music Agent Experience, Amazon Music - CX Infrastructure

About the role

The Amazon Music Customer eXperience Infrastructure (CXI) team delivers the best audio and visual experiences for music, podcasts, and audiobooks across devices and modalities, with the lowest cost and fastest time to market. Our intelligence products power music and spoken word experiences across a range of surfaces. We also work to eliminate complexity for our team and our partners, making development efforts simpler, faster, and more efficient.

Responsibilities

• Cross-Platform Product Strategy: Own the strategic vision for how Amazon Music's experience evolves across devices and endpoints. Identify where platform-level investments create outsized customer value and drive alignment across teams on sequencing and prioritization.
• AI & Intelligence Strategy: Define how Amazon Music's intelligence layer — catalog, personalization graph, listening signals, and content metadata — creates value across Amazon's AI and agent surfaces. Partner with adjacent teams to define solutions that enable contextual, proactive, and personalized music experiences at scale.
• Strategic Leadership & Influence: Operate as a thought partner to Directors and VPs across Amazon Music and partner organizations. Author vision documents, PR/FAQs, and strategy narratives that set direction for multi-year investments. Represent Amazon Music's product strategy in cross-org forums and leadership reviews.
• Experience Unification: Identify and close gaps in the customer journey across surfaces — ensuring that investments in one endpoint (e.g., video on Fire TV, voice on Alexa, personalization on mobile) compound rather than fragment. Drive the connective tissue between platform teams.
• Innovation & Emerging Technology: Evaluate and shape how emerging technologies (generative AI, multimodal interfaces, ambient computing) create new product opportunities for Amazon Music. Translate technology capabilities into customer-facing product strategies with clear business cases.
• Goal Setting & Measurement: Define success metrics for cross-platform initiatives and AI-powered experiences. Develop frameworks that connect platform-level investments to customer outcomes (engagement, retention, TAMC growth). Be the resident expert on how device-level signals and AI capabilities translate to customer value.
• Stakeholder & Partner Management: Navigate complex multi-team dependencies across Amazon Music and adjacent business units. Drive clarity on ownership, sequencing, and tradeoffs. Ensure strategic alignment without sacrificing execution velocity.

Qualifications

• 8+ years of technical product or program management experience
• 4+ years of end to end product delivery experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience leading engineering discussions around technology decisions and strategy related to a product
• Experience technical product management
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• Experience writing strategy documents for executive audiences with clear recommendations in the midst of ambiguity

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.