Principal Product Manager - Payments

Responsibilities

• Own the strategy, roadmap, and execution for 3–5 payment product lines, including both existing offerings and new products from concept through launch and scale.
• Lead a cross-functional product pod (engineering, design, marketing, operations, and analytics) without direct people-management responsibility, setting priorities, clarifying requirements, and ensuring accountability for outcomes.
• Define, track, and own key performance indicators (KPIs) for your product lines, including adoption, revenue, margin, client satisfaction, and resident experience.
• Partner closely with Sales, Client Success, and key property management clients to deeply understand their needs, pain points, and opportunities—and translate these into clear product requirements and a prioritized roadmap.
• Serve as the day-to-day product owner for your domain, writing user stories, managing backlogs, and making trade-off decisions that balance client value, technical feasibility, risk, and commercial impact.
• Optimize and enhance existing products through experimentation, data-driven insights, and continuous improvement in areas such as UX, conversion, authorization rates, and operational efficiency.
• Lead the end-to-end launch of new payment capabilities, including discovery, business case development, requirements, build, testing, rollout, training, and post-launch performance measurement.
• Collaborate with Pricing and Finance to shape pricing and packaging strategies that align with market dynamics, client value, and P&L goals.
• Partner with Marketing and GTM teams to develop value propositions, positioning, messaging, and sales enablement materials that drive awareness, adoption, and expansion.
• Participate in key client discussions and executive briefings as the product voice, supporting sales cycles and strategic account planning.
• Work closely with Operations, Risk, and Compliance to ensure products are resilient, scalable, compliant, and deliver a reliable experience for property managers and residents.
• Proactively identify product, process, and experience gaps, and drive cross-functional initiatives to address them.

Qualifications

• 8+ years of product management experience in payments, fintech, SaaS, or related technology businesses, with demonstrable ownership of significant product lines or platforms.
• Proven track record of managing products end-to-end—from discovery and strategy through delivery, commercialization, and iterative optimization.
• Experience leading cross-functional pods or squads (engineering, design, marketing, operations) in an agile environment, with strong influence skills and no formal reporting lines.
• Strong familiarity with payment flows (card, ACH, cash/offline, digital wallets) and payment economics; property management, real estate tech, or proptech experience is a plus.
• Demonstrated ability to use data and analytics to define KPIs, measure product performance, and drive prioritization and decision-making.
• Experience working closely with Sales and clients to inform roadmaps, co-create solutions, and support go-to-market and adoption.
• Strong business acumen and comfort with P&L levers, pricing, and commercial trade-offs.
• Excellent communication and storytelling skills, with the ability to translate complex concepts into clear narratives for technical teams, commercial teams, and executive stakeholders.
• Hands-on experience with agile product development practices, backlog management, and user story creation.
• Operates with an owner mindset, taking end-to-end accountability for outcomes and results.
• Customer-obsessed, energized by spending time with clients and users and turning insights into action.
• Highly collaborative and influential, able to align diverse stakeholders around a clear product vision and roadmap.
• Structured and analytical, with a bias for action and experimentation.
• Comfortable navigating ambiguity and complexity in a fast-paced, matrixed environment.
• Passionate about building great payment experiences that make life easier for property managers and residents.

Physical Demands and Working Conditions

• Occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs.
• Must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word.
• May be required to sit and/or stand for long periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• May be required to lift or move 10+ pounds.

Pay Range

USD $105,800.00 - USD $180,200.00 /Yr.