Principal Product Manager - Experience and Platform
About the role
Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. GEICO is seeking a CX-focused Principal Product Manager to lead the strategy, development, and scaling of our next-generation payments platform. This role will own high-impact initiatives across card, ACH, digital experiences, fraud/compliance, and emerging payment technologies, driving end-to-end product vision and execution. Product Manager with deep expertise in payments and billing experience to help shape how millions of customers pay for and manage their insurance. This role focuses on designing and delivering simple, intuitive, and reliable CX across web, mobile, and other servicing channels—while navigating the complexity of insurance, compliance, and scale. You will partner closely with CX designers, engineering, data, legal, and treasury to modernize and evolve GEICO’s payment journeys, ensuring customers can pay, manage policies, and resolve issues with confidence and ease.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Responsibilities
- Lead product discovery through user research, journey mapping, usability testing, and CX validation.
- Define and prioritize the product roadmap based on customer pain points, business outcomes, and operational realities.
- Partner