Principal Product Manager, Device Connectivity

Summary

At Vivint Smart Home, a leading smart home company in the United States, we are dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to their homes, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

What You'll Do

- Own the product strategy and roadmap for how Vivint devices connect to customer networks and maintain reliable connectivity over time. - Define the customer and system experience across onboarding, authentication, provisioning, reconnection, and long-term network resilience. - Partner deeply with hardware, platform, mobile, and cloud teams to shape connectivity architecture and deliver reliable experiences across the device portfolio. - Drive prioritization and tradeoff decisions across protocols, performance, diagnostics, and recovery flows to improve connection success and reduce field issues. - Establish and manage core connectivity metrics, including pairing success, time to connect, disconnect rate, reconnection success, and long-term device stability. - Lead cross-functional delivery from concept through launch and iteration, aligning stakeholders around a clear vision for dependable device connectivity.

What We're Looking For

- 5+ years of product management experience, including ownership of technically complex products or platform capabilities. - Strong experience working with hardware teams and building products where device performance and connectivity are core to the customer experience. - Familiarity with connectivity protocols and standards such as Z-Wave, Wi-Fi, Matter, Bluetooth, or similar technologies. - Proven track record of leading cross-functional teams across product, engineering, design, QA, hardware, and platform organizations. - Strong systems thinking and product judgment, with the ability to turn technical complexity into clear priorities and customer-facing outcomes. - Analytical mindset with comfort defining reliability metrics, diagnosing failure patterns, and using data to guide iteration. - Excellent communication skills and the ability to influence across teams while driving alignment in a fast-moving, ambiguous environment.

Job Functions

Position requires in-office presence in Seattle, WA on a hybrid schedule for Monday, Tuesday, Wednesday, and Thursday with a work from home day on Friday. The position will start remote and then will move into the hybrid schedule.

Benefits

The base salary range for this position is: $195K (min) - $235K (max).

Official description

Official description on file with Talent.