Principal Product Manager, Configuration Platform

Job Summary

At Toast, we are committed to empowering our customers by providing the technology, resources, and community they need to thrive. We are rapidly expanding into adjacent markets and international territories, building a world-class publishing and configuration platform that supports the diverse needs of all Toast customers, regardless of their industry, location, or the size of their business.

About the Role

You will be at the heart of Toast’s most critical infrastructure, designing systems that safely manage changes to critical business data, including validation, versioning, auditability, and rollback at scale. You will also build and evolve a configuration platform that works for SMB, multi-unit operator, and Enterprise use cases across the Toast experience.

Responsibilities

• Own and evolve the product strategy for Toast’s configuration platform, with a focus on systems that safely manage changes to critical business data, including validation, versioning, auditability, and rollback at scale
• Build and evolve a configuration platform that works for SMB, multi-unit operator, and Enterprise use cases across the Toast experience
• Explore and integrate automation and AI-assisted (‘agentic’) workflows into configuration and publishing experiences
• Build and maintain platform capabilities that enable other Toast teams to develop, test, and deploy configuration-driven features independently
• Drive feature development from ideation through launch—writing clear specs, collaborating with engineering and design, and measuring success
• Partner with customer-facing teams and other development teams to gather insights and evangelize product value
• Lead a development team by providing clear direction, setting priorities, and fostering a culture of customer-centricity, innovation, and accountability
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences - helping shape how we build and what we build

Requirements

• 8+ years of product management experience, including significant ownership of a technical platform or infrastructure products
• Strong track record of delivering user-facing features in fast-paced environments
• Experience working on systems involving APIs, data models, or distributed architecture
• Analytical rigor—you use data to make decisions and validate assumptions
• Empathy for restaurants and a passion for improving their day-to-day
• Excellent communication skills and ability to influence without authority
• AI at Toast

What You'll Need To Thrive

• Experience working on systems involving APIs, data models, or distributed architecture
• Analytical rigor—you use data to make decisions and validate assumptions
• Empathy for restaurants and a passion for improving their day-to-day
• Excellent communication skills and ability to influence without authority
• AI at Toast

Pay

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

• Zone A: $190,000—$304,000 USD
• Zone B: $165,000—$264,000 USD
• Zone C: $149,000—$238,000 USD

How Toast Uses AI In Its Hiring Process

We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

We embrace diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

Toast Thrives Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.

Contact Information

To apply, please visit: https://careers.toasttab.com/