Principal Product Manager, AI-Native Field Services

About the role

As the Principal Product Manager for AI-Native Field Services, you will own the strategy to close the gap in field service management, particularly in handling job-based cost accounting and contract-based revenue management.

Responsibilities

- Define Intuit's end-to-end field services strategy for the mid-market, including build, buy, and partner decisions, the roadmap from Residential Financial Foundation through Commercial Contract Depth, and sequencing bets that determine where we play and how we win. - Make Intuit the financial truth layer behind the operational tools field service businesses already use, integrating jobs as projects, real-time field costs, and service agreements AI agents can reason over. - Build the AI-powered job P&L engine, providing loaded labor rates, technician utilization, and per-job margin visibility that connects field execution to business outcomes. - Ship the agentic billing roadmap, auto-generating invoices from service agreement terms, recognizing deferred revenue, surfacing renewal risks, and managing multi-site commercial billing. - Deliver the AI-powered cash flow engine, generating 30/60/90-day forecasts and automating AP processes that classify field expenses, route approvals, and trigger payments. - Drive adoption of instant customer financing, same-day technician pay, and proactive working capital, surfaced by agents at the moments that matter.

Qualifications

- 10+ years in product management with deep expertise in field service management, workforce management, or mid-market SaaS serving trades industries—preferably at a field service platform or a financial and ERP platform serving the trades. - Bachelor's degree in Business, Engineering, Computer Science, or a related field, or equivalent practical experience; advanced degree a plus. - Firsthand knowledge of field service operations and trades finance, including loaded labor rates, technician utilization, service agreement deferred revenue, and commercial AR cycles. - Full job lifecycle command across both residential and commercial models, from quoting to invoice collection and recurring contract management. - Proven ability to ship large-scale, agent-powered products, writing agentic specs with objectives, tool definitions, confidence thresholds, and escalation logic. - Track record influencing across engineering, design, sales, and finance, making sequencing decisions that hold up under pressure and anticipating market shifts. - Experience architecting bi-directional integrations as a strategic data foundation and evaluating build, buy, and partner tradeoffs with rigor. - Track record building technician-facing mobile products where data capture accuracy in the field is crucial for financial reporting accuracy. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.