Principal Product Manager - AI

About the role

We are seeking an innovative, customer-focused leader to drive the AI Platform product area at Talkdesk. As the Principal Product Manager, you will shape a platform that powers AI-driven solutions for the future of customer engagement. You will collaborate with designers, engineers, GTM teams, and executive leadership to build cutting-edge AI capabilities that accelerate growth and lead to market leadership.

In this role, you will oversee a mix of strategic product leadership and people management, with the opportunity to guide both product innovation and team development. As a key partner to our GTM teams, you’ll serve as the face of the AI platform, engaging with customers, prospects, and partners to drive adoption and success.

Responsibilities

• Lead the development and management of complex products, from ideation to launch, ensuring they are completed on time, within budget, and meet quality standards.
• Work closely with cross-functional teams, including engineering, design, sales, and marketing, to ensure that all aspects of the product are aligned.
• Develop and maintain product roadmaps and feature backlogs, and track progress against milestones.
• Conduct market research and gather customer feedback to identify customer needs and pain points, and use this information to inform product decisions.
• Develop and maintain strong relationships with customers and other key stakeholders to identify critical use cases that can be solved by AI solutions and gather feedback to improve product capabilities.
• Use data and metrics to measure the effectiveness of products and features, and make data-driven decisions to optimize product performance.
• Manage the product lifecycle, from launch to end-of-life, ensuring that products are updated and maintained as needed.
• Provide leadership and guidance to other product managers and technical staff, ensuring they have the resources and support needed to complete their work.
• Manage relationships with suppliers, vendors, and contractors to ensure that products are developed and delivered on time and within budget.
• Ensure that all product work is completed in compliance with industry regulations and standards.

Requirements

• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• At least 5 years of experience in product management, with a proven track record of successfully launching and managing complex products.
• Strong leadership and product management skills, with the ability to manage and motivate a team of product managers and technical staff.
• Strong analytical skills, with the ability to use data and metrics to make informed product decisions.
• Experience in developing product strategy and roadmaps, with a deep understanding of customer needs, market trends, and competitive landscape.
• Excellent communication skills, with the ability to effectively communicate product strategy and vision to cross-functional teams and senior leadership.
• Experience working in an agile development environment, with a strong understanding of agile methodologies.
• Proven experience managing a portfolio of AI-driven products, with a strong ability to prioritize features, models, and experiments across multiple products simultaneously.
• Understand and be able to explain in detail the concepts of AI, generative AI, Agentic AI, and underlying technologies (LLMs, prompts, vectors, among others).
• Strong understanding of industry regulations and standards with exposure to and knowledge of AI technologies.

Pay

Base Pay: $115,000 - $273,000

Other Types of Pay: Based on level and role, the employee may be eligible for long-term incentives in the form of equity and short-term incentives of either bonus or commission.

Benefits

• Health Insurance: Medical, Dental, Vision, Life, and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits: 401(k) plan.
• Paid Time Off: Uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• Paid Holidays: 14 paid holidays each year.
• Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.