Principal Product Manager, Action Fabric

About the role

You'll own the product strategy and execution for Action Fabric, ServiceNow's headless access layer for agentic AI platforms. This is a foundational role at the intersection of platform architecture, consumption economics, and frontier AI integration.

You'll define how customers invoke the ServiceNow platform through their preferred tools, design pricing models that align with agentic consumption patterns (tokens, requests, actions), and partner with your organization's platform teams (MCP Server, A2A, REST/GraphQL APIs) and enterprise application teams (ITSM, ITOM, CRM, CSM) to deliver a cohesive, world-class headless customer experience.

Responsibilities

Agentic AI adoption is moving fast, and the winners will be the platforms that make it easiest for agents to take action. This role sits at the center of that opportunity - building the product, economics, and partnerships that make ServiceNow the go-to action layer for frontier AI platforms.

You'll work on zero-to-one product challenges, shape industry standards as they're being written, and have direct influence on how ServiceNow monetizes its platform in the agentic era.

Your Team & Context

You'll join a platform organization focused on agentic access and developer monetization. Your team cuts across three core areas: MCP Servers for customers (140+ customers, ~20,000+ invocations per week) Agent to Agent REST and GraphQL API surface for platform access Action Fabric – the monetization and metering layer for platform actions through agentic access

Qualifications

• 8–10+ years of product management experience, with at least 2–3 years owning product strategy for platform or integration products at enterprise scale.
• Deep experience with consumption-based or usage-based pricing models. You understand pricing mechanics, can read and challenge financial models, and have peer-level conversations with finance teams about unit economics and margin drivers.
• Technical fluency with agentic AI - token consumption, action invocation patterns, cost-throughput tradeoffs, failure modes. You don't need to be an engineer, but you need enough depth to evaluate architecture tradeoffs and have credible conversations with technical teams.
• Experience owning monetization or platform strategy in a multi-business-unit environment. You understand how to navigate the tension between revenue scale and customer adoption, and you've built alignment across engineering, finance, and go-to-market through clarity and evidence.
• Comfort with ambiguity and competitive urgency. You define metrics early, make directional calls with incomplete data, change your mind when new evidence arrives, and do not need consensus to move.
• Excellent communication skills and demonstrated experience presenting to and influencing VP+ level executives across product, engineering, and go-to-market functions.

Benefits

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Career Development

We provide opportunities for professional growth and development, including training, mentorship, and career advancement pathways.

Work-Life Balance

We prioritize work-life balance and support our employees in maintaining a healthy work-life balance. This includes flexible working arrangements, generous vacation policies, and wellness initiatives.

Community Engagement

We foster a sense of community within the organization and encourage involvement in local and global communities. This includes volunteer opportunities, employee resource groups, and participation in industry events.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.