Principal Process Manager - PULSE Product Governance

As a Principal Associate Process Manager on the PULSE Product Governance team, you will champion operational excellence and support the Product Development Lifecycle within the PULSE PMO. This role is central to maintaining pristine Jira data quality, translating portfolio metrics into insightful reporting, and crafting high‑impact monthly presentation decks for senior leadership. You will also have the opportunity to lead or engage in critical departmental or cross‑functional initiatives and projects.

Responsibilities

• Enforce Jira data quality by monitoring and maintaining high fidelity across all levels—from programs down to user stories—to ensure project information is accurate, up to date, and reliable.
• Leverage Jira portfolio and execution‑level data to build dynamic reporting and dashboards that highlight work visibility, resource capacity, and key product delivery insights.
• Lead the creation of monthly senior‑leadership decks by synthesizing data from Jira and Google Drive to report on portfolio health and guide strategic prioritization decisions.
• Analyze data and influence proactively to identify data risks and trends.
• Build effective partnerships with Product, Technology, and Intent Owners to achieve desired outcomes by clarifying needs and providing appropriate solutions.

Basic Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years of process or risk management experience.
• At least 1 year of continual improvement experience.

Preferred Qualifications

• Bachelor’s degree.
• Experience creating presentation decks for executive leadership.
• At least 1 year of experience using Jira to update data, run queries, and extract information.
• 4+ years of process management experience.
• 1+ years of project management experience.
• 1+ years of experience working with product and technology teams.
• Process management training and certifications (Lean, Six Sigma).

Pay

• Chicago, IL: $98,900 – $112,900
• Houston, TX: $98,900 – $112,900
• McLean, VA: $108,900 – $124,300
• Plano, TX: $98,900 – $112,900
• Riverwoods, IL: $98,900 – $112,900
• Other locations: salary range will reflect the market rate for the specific location.
• Eligibility for performance‑based incentive compensation, including cash bonuses and/or long‑term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.