Principal Process Manager
About the role
As a Principal Process Manager in the Centralized Team, you will work with Agency Finance Deal Teams and Centralized offshore teams to support loan Originations and related processes.
Responsibilities
- Proactively manage the third-party report process including obtaining bids, engagement, drafting site inspection memos, scheduling site inspections, and tracking status and due dates
- Maintain cost accounting summaries, track vendor invoices, and ensure timely payment
- Maintain the loan system of record (Salesforce) to support Underwriting and Closing activities
- Manage and deliver loan documents and data to Agencies
- Execute tasks and responsibilities in compliance with Bank and Agency regulations and guidelines
- Support Compliance and Audit reviews by fulfilling data requests, leading process walkthroughs, assisting with issue remediation, and designing new controls and documentation
- Identify processes that are strong candidates for standardization, digitization, or automation, and assist in designing streamlined future-state workflows
- Lead projects from start to finish, including scoping, stakeholder coordination, planning, and tracking status
- Support oversight of assigned offshore processes by building a strong understanding of their responsibilities and helping them navigate competing priorities
- Support vendor management functions to ensure strict compliance with Agency guidelines
- Create, update, and maintain procedures and job aids related to the Centralized Team’s functions
- Provide key updates and reporting for various stakeholders, and step in during supervisor absences to maintain continuous workflow
- Manage end-to-end health of core processes (Maturity, Loan Boarding, Repairs, FEMA monitoring)
- Ensure timely execution of annual/bi-annual certifications; leverage predictive alerts to automate and flag compliance risks
- Reconcile reports across Salesforce and internal sheets, utilizing AI-assisted anomaly detection to catch data discrepancies early
- Serve as primary Data Steward for AM; partner with Tech teams to establish data readiness for future AI and automation models
- Lead recurring data cleanups (covenants, contacts, Risk Ratings in RealInsight) using AI/ML tools for automated data reconciliation
- Own and optimize shared mailboxes using AI-driven triaging, auto-tagging, and intelligent routing
- Proactively manage expectations and provide updates to AM Team Leads, Risk, and external partners in the absence of a supervisor
- Leverage Generative AI and prompt engineering to enhance process design and productivity
Basic Requirements
- Bachelor’s Degree or military experience
- At least 4 years of experience in Process, Program or Project Management
Preferred Requirements
- 5+ years of experience in Process, Program or Project Management
- 5+ years of banking experience working in loan administrative function
- Advanced proficiency in Microsoft Office or Google Suite
- Experience with AI LLMs and prompt engineering
- Possession of strong interpersonal and problem solving skills
- Excellent business writing and verbal communication skills
- Ability to work independently as well as collaboratively in a team environment
- Advanced degree or certification
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
- Charlotte, NC: $98,900 – $112,900 for Principal Process Manager
- McLean, VA: $108,900 – $124,300 for Principal Process Manager
- Plano, TX: $98,900 – $112,900 for Principal Process Manager
- Richmond, VA: $98,900 – $112,900 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.