Principal Platform Software Engineer

Key Responsibilities

• Lead cross-team evolution of middleware patterns or runtimes to standardize interoperability at scale.
• Define and enforce versioning, deprecation, and rollout strategies that minimize downstream breaks.
• Drive shared observability baselines (SLOs, error budgets) and resilience patterns across several services.

Software Development and Coding

• Designs software solutions and analyzes and identifies requirements to achieve business and operational goals, sharing results with manager upon completion.
• Adheres to and improves execution of all phases of the software development lifecycle; provides guidance and coaching to engineers to drive improvements.
• Develops and guides new software features and enhancements leading design specifications, ensuring accessibility, and develops documents to clarify software design and code.
• Leads code reviews in multiple areas to help drive improvements.
• Conducts debugging and troubleshooting to identify and fix complex software issues.
• Develops fixes for identified issues.
• Implements comprehensive software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, sharing work with manager and/or lead upon completion.
• Conducts performance profiling and optimization of coding, building scalable solutions, and anticipating and resolving potential outcomes.
• Troubleshoots and resolves complex issues related to application programming interface (API) functionality and integration.
• Implements complex API versioning, lifecycle, and interoperability strategies.

Software Architecture

• Implements and contributes to developing software, systems, and services, ensuring review by manager and/or senior technical leaders upon completion.
• Recommends project or design scope.
• Provides technical guidance and coaching to less experienced developers in existing software architecture.
• Collaborates with stakeholders and networks externally to ensure work aligns with software architecture.
• Implements complex performance optimization and scalability strategies in software design.

Issue/Defect Collaboration

• Collaborates with stakeholders to understand customer issues and align solutions.
• May provide advanced technical guidance and support to customers regarding customer-reported issues.
• Advocates for customers' interests and suggests product enhancements based on feedback.
• Identifies and implements customer issue and/or defect handling and training processes.
• Investigates and troubleshoots complex and broad-reaching/scoped maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).

Practices and Standards Compliance

• Collaborates with the team and externally to follow development practices and coding standards, providing coaching to less experienced team members.
• Participates in peer review processes, provides technical leadership, and ensures code quality and adherence to broad acceptance criteria during development, independently.
• Demonstrates and shares advanced knowledge of industry best practices and applies them to software development processes.
• Implements complex secure coding practices to prevent security vulnerabilities.

Development Operations

• Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities), sharing results with manager upon completion.
• Drives improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Planning & Execution

• Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative.
• Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.

Collaboration & Partnership

• Collaborates across the organization to align on expectations and achieve shared objectives.
• Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs.
• Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving

• Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.
• Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions.
• Reviews, contributes to, and documents problem solving strategies.

Continuous Learning

• Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices.
• Proactively seeks and leverages ongoing feedback and training to improve skills.
• Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.

Continuous Improvement

• Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders.
• Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.

Performance and Development

• Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.