Principal Network Operations Engineer / IT Operations Specialist (US)

Work Location: Mount Laurel, New Jersey, United States of America. 40 hours per week.

About the role

As a Principal Network Operations Engineer, you will play a critical role within the Technology Response (L2) team, responsible for rapid incident resolution and root cause analysis across a large-scale, global network environment. This position is focused on maintaining stability of mission-critical infrastructure and services while driving continuous improvement in operational resilience. You will serve as a senior technical escalation point, providing hands-on expertise in complex troubleshooting, mentoring team members, and collaborating across engineering, architecture, and application teams to prevent recurrence of incidents.

Responsibilities

• Lead triage and resolution of high-severity (P1/P2) network incidents across global environments.
• Utilize technical skills, available tooling, and deep packet/trace analysis to identify root cause and restore service rapidly.
• Act as escalation point for L1/NOC teams and coordinate major incident response activities.
• Drive permanent fixes by partnering with engineering and architecture teams.
• Participate in Operational Readiness and day-2 support readiness work to ensure successful high-quality support.
• Leverage automation and advanced tooling to improve detection, monitoring, and response times.
• Provide technical leadership, coaching, and guidance to junior engineers.
• Participate in on-call rotation and support a 24/7 operations environment.

Requirements

• Undergraduate degree or Technical Certificate; Graduate degree preferred.
• 7+ years of relevant experience.
• Expert-level network troubleshooting and packet analysis (e.g., Wireshark, Extrahop).
• Strong experience across routing/switching, firewalls, load balancers (F5), SD-WAN, and Wi-Fi.
• Hands-on experience with cloud networking (AWS, Azure, or GCP environments).
• Experience with Palo Alto firewalls and modern security frameworks (SASE concepts).
• Deep understanding of DNS, DHCP, QoS, VoIP, and CDN technologies.
• Familiarity with Cisco ACI, DNAC, and wireless networking platforms (Cisco/Aruba).
• Experience with monitoring and observability tools, and operational automation.
• Proven experience supporting large, complex, global infrastructure environments.
• Strong leadership and communication skills, with ability to engage senior stakeholders.
• Experience driving incident resolution, root cause analysis, and prevention strategies.
• Certifications such as CCIE, Palo Alto, F5, or equivalent are strongly preferred.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Continuous (67-100%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Occasional (1-33%)
• Sitting: Continuous (67-100%)
• Standing: Occasional (1-33%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Never (0%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Never (0%)
• Crawling: Never (0%)
• Climbing: Never (0%)
• Reaching overhead: Never (0%)
• Reaching forward: Occasional (1-33%)
• Pushing: Never (0%)
• Pulling: Never (0%)
• Twisting: Never (0%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Pay

$91,000 - $136,240 USD per year. TD is committed to providing fair and equitable compensation opportunities. The base pay offered may vary based on skills, experience, job-related knowledge, geographic location, and other business needs.

Benefits

Our Total Rewards package includes:

• Base salary and variable compensation/incentive awards (e.g., cash and/or equity incentive awards).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward/recognition programs.

We provide training and onboarding sessions, regular career and development conversations, and access to an online learning platform and mentoring programs.

About Us

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. We serve over 27 million households and businesses in Canada, the United States, and around the world. Our 95,000+ colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience and believes all colleagues, no matter where they work, are client-facing.