Principal Infra Developer

About The Role

As a Principal Infrastructure Developer, you will make an impact by designing and enhancing enterprise-scale solutions on the ServiceNow platform, with a focus on Business Management, Automation Engine, Agentic AI, and Experience Design. You will be a valued member of the delivery team and work collaboratively with product managers, architects, and infrastructure stakeholders to deliver scalable automation and intuitive user experiences that drive business value.

Responsibilities

• Design and implement ServiceNow Business Management solutions that enable effective planning, execution, and reporting across global infrastructure initiatives.
• Develop and optimize automation workflows using ServiceNow Automation Engine to improve operational efficiency and service reliability.
• Configure and enhance Agentic AI capabilities for intelligent incident management, recommendations, and proactive issue resolution.
• Create user-centric experiences and workflows that simplify complex infrastructure processes and improve adoption across stakeholders.
• Collaborate across teams to translate product lifecycle management requirements into scalable ServiceNow solutions that ensure end-to-end visibility and traceability.

Requirements

• 6–10 years of experience in enterprise-scale ServiceNow implementations within complex environments
• Strong hands-on expertise in ServiceNow Business Management modules (demand, project, resource management)
• Proven experience with ServiceNow Automation Engine, including workflow design, orchestration, and integrations
• Good experience in ITSM modules, including Incident, Problem, Change Management, Flow Designer, and Service Catalog Management
• Experience configuring AI-driven capabilities within ServiceNow (e.g., incident triage, request handling, recommendations)
• Solid understanding of product lifecycle management processes across infrastructure or platform services
• Experience With ServiceNow Scripting Client-side (Client Scripts, UI Policies, UI Actions) Server-side (Business Rules, Script Includes, UI Actions)

Qualifications

• Good understanding of Service Portal and basic knowledge of Strategic Portfolio Management (SPM)
• Experience designing user-centric ServiceNow experiences with strong focus on usability and adoption
• Knowledge of infrastructure operations, observability, and automation in hybrid environments
• Experience with performance tuning, integrations, and scalable data models within ServiceNow
• Strong communication and facilitation skills, with experience working across technical and business stakeholders

Skills

• Strong communication and facilitation skills, with experience working across technical and business stakeholders

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Pay

The annual salary for this position will be in the range of $114K - $128K depending on experience and other qualifications of the successful candidate.

Schedule

This is a remote position open to qualified applicants. Based on this role's business requirements, the working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan