Principal Industry Strategist (Property & Casualty)

What You’ll Do

• Own and lead structured industry discovery with insurance carriers, establishing the source of truth for which problems represent the highest customer and enterprise value.
• Define and recommend major product investment bets in partnership with Product and leadership, grounded in industry insight, ROI frameworks, and validated demand.
• Develop and maintain repeatable frameworks for evaluating industry opportunities, customer problems, and ecosystem partnerships to inform ongoing product and GTM prioritization.
• Serve as Hi Marley’s primary external industry authority for Customer Service or Sales & Distribution, shaping narratives with analysts, industry bodies, and strategic partners, brought to life through publications and conferences.
• Influence long-range product and ecosystem strategy by translating market trends, customer insight, and competitive intelligence into clear strategic direction rooted in meaningful Hi Marley differentiation.
• Lead packaging and pricing of new products.
• Scale cross-functional fluency in Customer Service or Sales & Distribution challenges and Hi Marley’s Service solutions—shaping how Product, Marketing, and Sales understand, position, and sell our Service offering.
• Identify and prioritize opportunities for automated, proactive communication (e.g., AI-driven outreach, self-service, event-triggered updates) that reduce cost to serve while delivering immediate, always-on responsiveness across the customer journey.
• Own the strategy for resolving complexity in multi-party insurance communication—policyholder, carrier, and agent—defining where automation, process redesign, or new product investment can eliminate friction and close communication gaps between stakeholders.

What We’re Looking For

• 8-10+ years of experience in P&C insurance strategy, product strategy, or industry advisory roles, with a proven track record of shaping product direction and influencing enterprise-level investment decisions.
• Deep expertise in P&C insurance Customer Service or Sales & Distribution operations, strategy, and performance metrics, with an ability to translate industry knowledge into actionable product and GTM guidance.
• A naturally curious, open-minded problem solver who challenges assumptions, explores alternative perspectives, and relentlessly seeks to understand the “why” behind customer pain points.
• Someone who thrives in customer-facing environments—earning trust quickly with executives and frontline teams alike through credibility, active listening, and clear communication.
• A strategic thinker and storyteller who can craft concise, compelling narratives that connect industry needs, Hi Marley’s capabilities, and long-term innovation opportunities.
• Strong analytical rigor, using data, ROI frameworks, and structured reasoning to evaluate opportunities and shape product investment decisions.
• Sharp intuition and pattern recognition—able to quickly identify true value, distinguish signal from noise, and guide the team toward the highest-impact problems.
• Familiarity with AI-driven applications or digital transformation initiatives within insurance, with an understanding of where AI delivers meaningful operational or customer value.
• Experience identifying or scaling automation and proactive-communication strategies that lower operational cost while improving speed and quality of service.