Principal Implementation Program Manager

About the role

The Principal Implementation Program Manager directs all aspects of client onboarding from Discovery through transition to Lifecycle Support for large, complex engagements with a focus on emerging technologies and connected car solutions within Enterprise, Strategic, and Public Sector accounts. As a key customer-facing individual contributor and subject matter expert, they ensure 100% customer satisfaction and drive strategic direction and growth projection for these T-Mobile for Business sales segments.

Responsibilities

• Participates in the Sales process, actively engaging in discovery and strategy sessions, sourcing, reviewing, and preparing RFP responses (relative to Implementation and Lifecycle Support), tracking cross-functional deliverables through the RFP processes for complex engagements with a focus on emerging technologies and connected car programs.
• Managing large technology and connected car product capability tests, presenting to C-level (internal/external) in finalist sales presentations, creating and presenting internal/external stakeholder communications and program executive updates.
• Defines Onboarding program scope, develops and manages detailed Onboarding program plans for large, complex engagements with a focus on emerging technologies, connected car solutions, and other strategic programs as the business warrants, while influencing and managing variables that may result in scope creep.
• Identifies internal/external stakeholders and project team, ensuring alignment with Onboarding plan, quality control points and success measurements.
• Serves as Lead communicator for overall program status from Discovery through transition to Lifecycle Support. Communication deliverables include creating and delivering Project Plans and Executive Briefings, including overall project health, quality control points, risks, mitigation strategies and transitioned line/installation projections and actuals.
• Communicates risks in clear business and technical terms, providing messaging and solution options at a Senior Leadership and Executive level in both planned and ad hoc scenarios.
• Develops customer specific, customized Implementation and Lifecycle Customer Support models by sourcing, vetting, and gaining agreement on work output from multiple workgroups including Sales, Implementation, Care, Business Operations, Engineering, (including connected car technology teams, OEM/automotive partners, and other vendor partners as applicable), Product, Vendor Management, and other identified resources.
• Serves as a liaison between Sales, Operations, Care, Product and Technical contributors without direct supervisory authority to ensure the on-time, within budget, successful delivery of properly scoped high-quality project requirements and 100% customer satisfaction relative to Onboarding experience.
• Develops detailed work plans, schedule estimates, resource plans, status reports and implementation priorities, establishing the tools and processes to track and report on the project and progress towards program goals.

Requirements

• Bachelor's Degree
• 4-7 years Formal project/program management work experience
• 4-7 years Managing or supporting business customers in a Sales, Service or Account Management

Qualifications

• Communication: Highly developed communication skills with the ability to prepare and deliver written and verbal presentations at the C-level internally and externally, both planned and ad-hoc.
• Program Management: Superior program and project management skills and ability to organize and lead all facets of a project/team (including building detailed and complex end to end project plans).
• Conflict Resolution: Demonstrated conflict-resolution and interpersonal skills, with the ability to articulate T-Mobile's Implementation value proposition.
• Wireless Technologies: Demonstrated (SME) knowledge of solutions, technologies and operating systems (wireless knowledge, Sync-Up, iOS, Android, MDM, In Building Network Experience).
• MS Office Suite: Demonstrated proficiency in T-Mobile systems, processes, policies, etc. (Including Excel, Microsoft Project, PowerPoint).
• Organization: Strong organizational and time management skills with ability to manage highly complex and/or critical customer issues in a time-sensitive, high-pressure environment.
• Cross Functional Relationships: Ability to build strong cross-functional partnerships and leverage internal and external resources, moving programs and projects thru completion.

Skills and Abilities

• Communication: Highly developed communication skills with the ability to prepare and deliver written and verbal presentations at the C-level internally and externally, both planned and ad-hoc.
• Program Management: Superior program and project management skills and ability to organize and lead all facets of a project/team (including building detailed and complex end to end project plans).
• Conflict Resolution: Demonstrated conflict-resolution and interpersonal skills, with the ability to articulate T-Mobile's Implementation value proposition.
• Wireless Technologies: Demonstrated (SME) knowledge of solutions, technologies and operating systems (General wireless knowledge, connected car technologies, telematics, IoT platforms, network architecture, Sync-Up, iOS, Android, MDM, etc.).
• MS Office Suite: Demonstrated proficiency in T-Mobile systems, processes, policies, etc. (Including Excel, Microsoft Project, PowerPoint).
• Organization: Strong organizational and time management skills with ability to manage highly complex and/or critical customer issues in a time-sensitive, high-pressure environment.
• Cross Functional Relationships: Ability to build strong cross-functional partnerships and lead through influence without direct authority, leveraging internal and external resources, moving programs and projects through completion.

Pay

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

Schedule

Travel Required (Yes)

Benefits

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ362698