Principal Field Service Engineer (Onsite)

About the role

Pratt & Whitney is seeking a Principal Field Service Engineer to join our Commercial Engines Customer Technical Services team, supporting the global PW2000 and PW4000 engine fleet. This is a highly visible technical role where you'll partner directly with airline customers, maintenance organizations, and internal engineering teams to solve complex operational challenges, improve fleet reliability, and represent Pratt & Whitney as a trusted technical advisor.

What You Will Do

• Serve as the primary technical advisor for airline customers and Maintenance, Repair & Overhaul (MRO) facilities supporting the global PW2000 and PW4000 engine fleet, providing expertise in fan, compressor, mechanical systems, and nacelle components.
• Lead complex engine event investigations, perform root cause analyses, and develop technical solutions that improve fleet reliability, safety, and operational performance.
• Partner with cross-functional engineering, Product Safety, Certification & Validation, and airframer teams to resolve technical issues, support engine modifications, and maintain continued airworthiness.
• Develop and review Engineering Authorizations (EAs), Special Instructions, and maintenance documentation while contributing to updates for engine manuals and other technical publications.
• Provide timely technical support for Aircraft-On-Ground (AOG) events and other critical operational issues, collaborating with airline engineers, maintenance teams, and Pratt & Whitney Field Service Representatives.
• Identify recurring fleet trends and recommend process and product improvements that enhance customer support, engine reliability, and operational efficiency.
• Occasional weekend and after-hours support are required to assist with urgent customer needs and Aircraft-On-Ground (AOG) events.
• Approximately 5% domestic and international travel is required for customer meetings, technical conferences, and safety or operational event investigations.

What You Will Learn

• The opportunity to become a recognized technical expert supporting one of the industry's most respected commercial engine platforms.
• Exposure to global airline operations and collaboration with customers across multiple regions.
• Opportunities to lead high-impact technical investigations and influence product reliability and operational excellence.
• Cross-functional experience working with engineering, product safety, certification, and field service organizations.
• Career growth within one of the world's leading aerospace and defense companies.

Qualifications You Must Have

• Bachelor's degree in Aerospace Engineering or Mechanical Engineering and 8 years of aerospace engineering experience; or an Advanced degree in a related field with 5 years of aerospace engineering experience.

Qualifications We Prefer

• Experience providing technical support to airline customers or Maintenance, Repair & Overhaul (MRO) organizations.
• Experience with aircraft engine maintenance, troubleshooting, or field service support.
• Familiarity with commercial aircraft engine systems, maintenance documentation, and operational support processes.

What We Offer

• Eligible for Relocation.