Principal Field Applications Engineering Silicon

Role Mission

Own customer-facing technical execution from silicon evaluation through deployment, accelerating customer time-to-value and production readiness for Arm-based server platforms.

What You’ll Do

• Act as the primary technical interface for customers evaluating and deploying server-class Arm silicon.
• Lead product evaluation lifecycle: goal-setting, pre-delivery checks, Day-0 acceptance, execution, remote support, post-eval closeout.
• Run bring-up and debug across board, firmware, kernel/OS, and workload layers.
• Drive Day-0 readiness and acceptance gates (BMC, console, firmware baseline, boot path, diagnostics).
• Triage customer issues, define severity, collect evidence, and handle partner concerns by involving L2 and L3 Engineering teams.
• Support workload enablement and tuning for cloud-native, AI, and enterprise workloads.
• Review customer build artifacts (architecture assumptions, platform integration, bring-up plans).
• Deliver training and enablement for customer engineering teams and partner operators.
• Translate field feedback into product/roadmap improvements and support content.

Required Experience

• 8+ years in FAE, systems engineering, silicon applications engineering, or customer engineering roles.
• Direct hands-on experience with companies building and delivering servers and network infrastructure.
• Strong server platform expertise: CPU/memory hierarchy, PCIe, CXL awareness, NUMA fundamentals, firmware/OS bring-up.
• Linux systems troubleshooting and performance analysis in data center environments.
• Prior proven experience supporting customers from pre-sales evaluation through post-silicon deployment.
• Strong customer communication skills with ability to explain technical tradeoffs to both engineers and executives.
• Bachelor's degree in Electrical Engineering, Computer Engineering, or Computer Science with equivalent experience considered (Master's or equivalent experience preferred).

Preferred Experience

• Experience with large-scale data center networking and server integration (rack/cluster-level).
• Familiarity with board bring-up workflows, diagnostics, and lab instrumentation.
• Prior support of Tier-1 hyperscaler or top enterprise infrastructure programs.
• Multi-region collaboration experience with teams in US, Europe, China, and Japan.