Principal, Enterprise Acceleration (AI Enablement) – Converse

The annual base salary for this position ranges from $130,800.00 in our lowest geographic market to $276,000.00 in our highest geographic market. Actual salary will vary based on a candidate's location, qualifications, skills and experience. Who You’ll Work With Information about benefits can be found here. The Enterprise Acceleration & Operations team helps Converse teams and teammates perform at their best. We connect transformation and execution, partnering across the business to unlock growth, improve decision-making and build new capabilities. You’ll work with leaders across HR, Technology, Strategy, Legal and every business function. Who We Are Looking For We’re looking for an organizational change agent who can turn emerging AI capabilities into practical business impact. You will use AI First and AI Native approaches to solve enterprise business opportunities, bringing together process excellence, employee experience and AI-enabled transformation to make how we serve consumers more effective and efficient. Your work will create organizational capacity, improve the teammate experience, support better decision-making and increase speed to impact across the business. You are comfortable designing organizational change solutions, redesigning workflows, training teams, coaching leaders through change and partnering with business and technology teams to scale solutions. Most importantly, you see AI as an opportunity to transform the business so our teammates can focus on what they do best. Applied understanding of generative AI, AI First and AI Native methods, and AI-enabled productivity tools, with experience converting human-designed workflow automation into AI First agentic workflows that deliver business resultsExperience leading complex cross-functional initiatives and organizational changeAbility to reimagine processes, improve ways of working and drive adoption; experience with process improvement methods (Six Sigma, Lean, Service Design, Human-Centered Design) is a plusStrong executive communication, stakeholder influence and business case skillsKnowledge of responsible AI, privacy, data protection and governance principlesChange management experience or certification (Prosci or equivalent) is a plusBachelor’s degree in Business, Technology, Organizational Development, or related field. Will accept any suitable combination of education, experience and training What You’ll Work On Converse believes AI will reshape how work gets done. You will help lead that shift by building the mindsets, workflows and behaviors that help teams move faster, make better decisions and create more value at scale. Identify and scale high-impact AI use cases across functionsDevelop roadmaps, business cases and adoption plans that deliver measurable impact fasterBuild and maintain alignment, using scorecards to track and share progressServe as a subject matter expert, helping teams redesign workflows and use AI and automation to remove low-value work, freeing capacity for high-value work: strategy, creativity and agencyBuild leader and teammate capability through training, coaching, tools and hands-on enablementExpand AI champions networks, tapping into expertise and experience across the businessPartner with HR, Technology and Legal to enable responsible AI useTrack value through capacity created, time saved, adoption and business outcomesContribute to other enterprise strategic initiatives as needed We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.