Principal Engineer - Systems & Integrations, AI

About the role

Hard Rock Digital is seeking an experienced Senior/Principal Systems & Integrations Engineer to design, build, and operate the systems and integrations behind our growing use of AI across the company. This role sits within IT Operations and reports directly to the Director of IT. You will connect large language model platforms to internal systems, build and maintain internal automation tooling, and support the secure, compliant rollout of AI across a global workforce of 1,300+ employees.

Responsibilities

• AI Platform Integration
  • Design, build, and maintain integrations connecting large language model platforms and other AI tooling to internal systems (identity management, ticketing/ITSM, endpoint management, collaboration tools, and similar).
  • Own and evolve internal automation bots and agents that streamline IT operations workflows, including integration with identity systems and ticketing platforms.
  • Support and extend the company's enterprise AI platform deployment, including application registrations, authentication/authorization flows, secrets management, and cloud-hosted proxy services.
  • Evaluate new AI tools, vendors, and integration patterns, and translate them into working systems.
• Systems & Identity Support
  • Build and maintain identity and endpoint management tooling, including deployment pipelines, proactive remediation scripts, and reporting integrations.
  • Partner with DevOps and security stakeholders on credential architecture, network requirements, and secure-by-design integration patterns.
  • Troubleshoot and resolve integration failures across identity, endpoint management, and AI tooling layers, from authentication/SSO issues to connector bugs.
• Governance & Compliance
  • Balance delivery speed with the governance, risk, and compliance requirements of a heavily audited gaming environment.
  • Design integrations with audit trails, access control, and regulatory review in mind.
• Documentation & Collaboration
  • Document architecture, runbooks, and operational procedures so systems are supportable beyond a single engineer.
  • Act as a technical thought partner to the Director of IT on the ongoing build-out of the Platforms, Tools & AI function.

Requirements

• 5+ years of experience in systems engineering, integrations engineering, or platform engineering, with real production ownership.
• Hands-on experience building with LLM APIs and a working understanding of agentic tooling, tool-calling, and AI integration protocols.
• Strong scripting/programming ability (e.g., Python and/or JavaScript) for building integrations, automation, and internal tooling.
• Experience with enterprise identity platforms and directory/API-based identity management, including app registrations, authentication flows, conditional access, and directory management.
• Experience with cloud infrastructure, including containerized services, secrets management, and major cloud provider platforms.
• Familiarity with endpoint/device management platforms for both macOS and Windows fleets.
• Comfort working in a regulated environment, with experience designing integrations around audit, access control, and compliance requirements.
• Strong troubleshooting instincts across the full stack: identity, network, endpoint, and application layers.

Preferred Qualifications

• Experience with ITSM/ticketing platforms and their APIs.
• Experience building chat-native bots or integrations for internal collaboration platforms.
• Exposure to AI governance frameworks (e.g., ISO 42001, NIST AI RMF, OWASP Agentic Top 10) or experience in a company formalizing responsible AI adoption.
• Background in gaming, sports betting, or another highly regulated industry.

Skills

• Strong analytical and troubleshooting skills
• Excellent documentation and technical writing abilities
• Ability to work independently and manage multiple priorities
• Effective communication skills for technical and non-technical audiences
• Sound judgment around security, privacy, and compliance trade-offs
• Collaborative approach to working with cross-functional teams
• Continuous learning mindset for a fast-evolving AI landscape

Schedule

• Fully remote position, based anywhere in the United States
• Standard business hours with occasional flexibility for maintenance and releases
• Some after-hours work required for major deployments or incident response
• Coordination with global teams across multiple time zones

Benefits

• Competitive pay and benefits
• Flexible vacation allowance
• A hybrid / remote working environment
• Startup culture backed by a secure, global brand