Principal Engagement Manager, Professional Services (Remote)

Responsibilities

• Lead complex, multi-solution customer engagements for large-scale implementations.
• Establish value-centric programmatic frameworks for consistency and scalability.
• Develop strategic account roadmaps aligned with executive client goals.
• Build trusted relationships with key client executives alongside sales and success teams.
• Cross-coordinate cross-functional roles and local workflows during pre- and post-sales.
• Ensure alignment of client technical roadmaps with executive milestones.
• Provide data insights and performance metrics to enhance operational performance.
• Manage resource allocation, timelines, and budgets for continued success delivery.

Qualifications

• 8+ years in SaaS Customer Success, Professional Services, or Technical Program Management.
• 4+ years of direct experience in or supporting the construction industry or a similar field.
• Prominent ability to create global program governance frameworks and delivery models.
• Extensive knowledge of enterprise SaaS architecture and integration patterns.
• Strong analytical skills to derive actionable insights for executives.
• Excellent communication and stakeholder management abilities.
• Collaborative, ownership-focused problem-solving attitude.

Benefits

• Remote work option within the US.
• Opportunities for domestic and potential international travel.
• Involvement in strategic, high-impact projects at an enterprise scale.
• Access to a collaborative, multi-disciplinary team environment.

Pay

$154,224 – $212,058 annually

Schedule

Remote - US based candidates only, no visa sponsorship available

Company Information

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.