Principal Digital Product Manager - AI Program

Responsibilities

• Drives the vision, strategy, business requirements, roadmap, and execution across multiple assigned digital products.
• Advocates for the end user experience through data and research-driven product discovery and development methods.
• Ensures alignment between Product, Business and Platform/Property priorities in context of Mayo Clinic's overall strategy and goals, while ensuring the end-user needs are met.
• Oversees the entire life cycle of the assigned product, from defining and setting the vision, managing teams to hit cross-product and shared OKRs, deriving feature intention maps, and managing capacity against scope - ultimately creating a best-in-class user/customer experience, while on time and within budget.
• Sets the portfolio-wide standard for problem definition – ensuring every initiative is grounded in a clear articulation of what is being built, why it matters and how success will be measured before any solution work begins.
• Defines and owns cross-product OKRs across the portfolio, establishing clear targets aligned to organizational goals.
• Sets the standard for how OKRs are structured and measured, holding teams accountable.
• Coordinates agile product methodologies across multiple product teams. Works with IT, Experience Design, Content and Digital Analytics leaders.
• Accountable to the success of a cross-functional team, including experts in design, engineering, marketing, and others.
• Recruits, hires, and mentors members of the team; establishes and standardizes product management practices, frameworks and tools across the product organization as a primary accountability alongside portfolio strategy.
• Drives the product strategy, vision, design, and development execution across the portfolio. Ensures delivery of high-value products in alignment with business goals and user experience optimization.
• Leverages market and customer feedback and data to inform and guide future product and feature development.
• Ledges portfolio-level prioritization and investment trade-off discussions with executive, clinical, operational, vendor and technology leadership. Advocates for end-users, and builds and improves features based on their pain points - strives to make product technology and workflows easy to use.
• Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) in order to prevent and/or mitigate risks to the customer and business.
• Establishes deep partnerships with business stakeholders to ensure products achieve business requirements and align to other organizational strategies and priorities.
• Quickly build credibility and partnership with key internal partners and leaders.
• Makes sure product schedules, scopes and budgets are managed across the portfolio, delivering as scheduled. Manages external Mayo Clinic vendor and partnership relationships.
• Sets and manages product portfolio performance scorecards and shared OKRs; tracks shared KPIs across portfolio products and drives continuous improvement.
• Actively seeks to understand new and emerging technologies, their capabilities, pros/cons, and potential applicability to Mayo Clinic digital product needs.

Qualifications

• Bachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) and 7+ yrs of digital product management experience (5 yrs with digital products and platforms); or minimum of 9 years direct digital product management with HS diploma/GED required.
• Prior health care experience preferred.
• Experience in managing complex products or a family of multiple products required.
• Digital product and people leadership experience (direct or indirect).
• Prior Digital Senior Product Management experience or equivalent role.
• Preference for health care experience (clinical, management, technology, other) from some Product Manager roles.
• Experience in design thinking methodologies.

Ability

• To build and maintain strong working relationships at multiple levels of the organization.
• To be a strong communicator (written & verbal) with active listening skills.
• To facilitate group/team discussions.
• To reflect Mayo Clinic values and beliefs.
• To have strong planning and organizational skills.
• To be visionary, proactive, and a problem solver.
• To effectively negotiate, possess strong conflict resolution skills, have strong attention to detail, and multitasking skills, and work well under pressure.

Preferred Qualifications

• Experience leading strategy across multiple products or product portfolios.
• To align roadmaps and manage cross-product dependencies.
• To influence executive stakeholders and lead investment trade-off decisions.
• To define and scale product management practices (discovery, prioritization, OKRs).
• To coach and develop Product Managers and cross-functional teams.
• To define and manage portfolio-level metrics, shared OKRs, and value realization.