Principal Designer, Product Design

Responsibilities

• Build and lead the discovery and research operating model for the technology organization
• Conduct Jobs-to-Be-Done discovery and qualitative research with various stakeholders
• Facilitate workshops and strategy sessions with senior leaders and partners
• Develop service blueprints and journey maps to identify user needs and opportunities
• Synthesize research findings into actionable insights for the technology platform roadmap
• Define experience strategies aligning stakeholders' needs with platform capabilities
• Establish KPIs and metrics to track the success of pilots and initiatives

Qualifications

• Bachelor's degree in a relevant field such as Design or HCI; equivalent experience may be accepted
• 8+ years in Product Design, UX Strategy, or related fields
• Expertise in human-centered research and Jobs-to-Be-Done discovery
• Proficient in defining KPIs and outcome evaluation for initiatives
• Skilled at synthesizing complex data into actionable insights for executives
• Strong communication and storytelling abilities with experience in workshop facilitation

Benefits

• Comprehensive medical, dental, and vision care
• Support for working families, including adoption and infertility assistance
• Paid parental and caregiver leave
• Training programs and professional development resources
• Opportunities for mentorship and participation in employee resource groups