Principal Data Scientist Lead

Why Here?

Microsoft’s Customer Experience and Success organization empowers customers to accelerate business value through differentiated experiences. Within it, the Customer Service & Support team builds trust by delivering seamless support powered by AI technology, helping customers resolve issues quickly and achieve more from their Microsoft investment.

Responsibilities

• Set the long-term vision and standards for experimentation, causal inference, and machine learning across the organization.
• Drive the most complex high-stakes analyses where correct causal identification shapes strategic decisions.
• Architect scalable modeling and experimentation frameworks adopted across teams.
• Advise executives on measurement strategy.