Principal Customer Success Manager-US
About the role
Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in Austin Texas, with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
As a Principal Customer Success Manager (CSM) at Certinia, you are the trusted strategic advisor and partner for our most complex and high-value customers. You are responsible for leading the post-sale customer journey, leveraging product expertise to connect customer business outcomes to Certinia’s product capabilities, and ensuring they realize the full value of their investment in our products. This role requires a unique blend of technical expertise, strategic account management, and a passion for building lasting relationships.