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Principal Customer Solutions Manager, Global Financial Services

Amazon Web Services (AWS) · New York, NY · 1 wk ago
ConsultingFull-time

About the role

We're looking for a Principal Customer Solutions Manager (CSM) to join our Global Financial Services team at Amazon Web Services (AWS). This highly visible role involves working with one or more of our largest financial services industry customers to help them realize sustained business value by accelerating their cloud transformation journey. You will serve as a trusted advisor, guiding customers through value realization, enablement, and governance facets of their cloud adoption lifecycle.

Responsibilities

  • Value Realization: Identify and accelerate the customer’s realization of value throughout the cloud adoption lifecycle by introducing AWS services, partner solutions, best practices, and more.
  • Enablement: Build and drive programs to achieve organizational cloud readiness, fluency, and skills through skills guilds, experience-based accelerators, training partners, and other initiatives.
  • Governance: Establish and mature operating models and structures to drive scale and long-term success using the cloud adoption framework, cloud center of excellence, communities of practice, and other tools.
  • Develop the CSM Function: Define and implement scalable mechanisms, methodologies, and tools by collaborating with other CSMs and internal groups like Technical Field Communities (TFCs) to curate and distribute best practices.
  • Customer Account Team Management & Reporting: Act as the critical "connective tissue" between Global Account Managers (GAMs), Solutions Architects (SAs), Technical Account Managers (TAMs), and Professional Services (ProServe) to align and manage activities delivering the customer’s cloud strategy.
  • Collaborate With Internal AWS Teams: Drive product and organizational development by working with internal teams such as Product Development and Business Development, contributing to AWS service roadmaps through Product Feature Request (PFR) management.
  • Leveraging Data & Building Repeatable Mechanisms: Use data to validate strategies, guide performance measures, and ensure the Customer Account team achieves the customer’s cloud vision and strategy.
  • Customer Engagement: Balance time between engaging with customers, partners, and internal AWS teams to orchestrate execution of targeted outcomes. Define opportunities, anticipate risks, and drive clarity for large-scale migrations, data and analytics, digital innovation, and more.
  • Influence and Leadership: Influence business and technical executive leaders at customer organizations, drive detailed discussions, and serve as the customer’s cloud journey coach. Evangelize customer needs within AWS leadership, product, and engineering teams.
  • Program Management: Manage business and technology initiatives across the full lifecycle, navigating risks, roadblocks, and trade-offs to deliver migration acceleration strategies effectively.

Qualifications

  • 10+ years of experience in a senior customer-facing role.
  • 15+ years of experience leading complex, large-scale IT, technical, or engineering programs.
  • Bachelor's degree in Science, Technology, Engineering, Math, or a related field.
  • Experience working with current technologies, especially cloud.

Preferred Skills

  • PMP/SCRUM/Agile certification or SAFe certification.
  • AWS certification, such as AWS Solutions Architect, or a similar cloud certification.
  • Knowledge of key technology and market trends.
  • Experience with the software development/engineering lifecycle from conception to delivery.
  • Experience implementing AWS/cloud services.

About the Team

AWS is the world’s most comprehensive and broadly adopted cloud platform, trusted by startups to Global 500 companies. We value critical thinking, self-motivation, and the ability to deal with ambiguity. Our team culture is inclusive, fostering learning and curiosity through employee-led affinity groups and events like Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity).

Global Financial Services CSMs are thought leaders and trusted advisors, helping customers realize the transformative value of building in the cloud. We focus on excellence, agility, and data-driven decision-making to deliver impactful results.

Work/Life Harmony

We value work-life harmony, offering flexible work hours and arrangements. Achieving success at work should never come at the expense of personal well-being. Our culture supports finding purpose and fulfillment in all aspects of life.

Mentorship and Career Growth

We provide a clear career path, mentorship, and resources to help you develop into a well-rounded professional. Our goal is to become Earth’s Best Employer by continuously raising the performance bar.

Benefits

  • Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans).
  • Employee Assistance Program (EAP) and Mental Health Support.
  • Medical Advice Line and Flexible Spending Accounts.
  • Adoption and Surrogacy Reimbursement coverage.
  • 401(k) matching.
  • Paid time off and parental leave.

Pay

The base salary range for this position in New York, NY is $201,000 - $272,000 USD annually. Your total compensation package will include sign-on payments and restricted stock units (RSUs), with final compensation determined by experience, qualifications, and location.

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