Principal Customer Service Engineer

Role Responsibilities

• Lead delivery of FEA-based engineering consulting projects across multiple industries
• Develop end-to-end simulation workflows tailored to customer needs
• Perform advanced analyses including linear/nonlinear stress, thermal, modal, frequency response, and dynamic simulations
• Process and mesh complex customer CAD geometry
• Prepare technical reports and deliver results presentations to customers
• Support presales activities including discovery calls, technical reviews, and solution proposals
• Estimate project scope, cost, and schedule to support new business acquisition
• Collaborate closely with commercial account managers on account planning and execution
• Mentor and support other members of the Customer Service Engineering team
• Deliver custom workflow or application-specific training as needed
• Travel to customer or test sites as required (up to 10%)

Required Qualifications

• U.S. Citizen or Green Card holder
• Bachelor's degree in Mechanical Engineering or equivalent discipline
• Minimum 7-10 years of professional experience with Multiphysics CAE tools (e.g., Nastran, Ansys, Abaqus)
• Strong experience managing multiple technical projects independently
• Proficiency in programming/scripting, including Python. (experience in Fortran, C/C++, batch scripting a plus)
• Experience with APIs, scripting, and data formats (XML, JSON)
• Familiarity with complex computing environments (local, cloud, HPC, VM)
• Excellent written and verbal communication skills
• Customer-focused mindset with strong problem-solving abilities
• Willingness to work through project completion, including occasional off-hours

Preferred Qualifications

• Master's degree in Mechanical Engineering or equivalent
• Expertise in advanced analysis areas such as: Implicit/explicit nonlinear FEAMultibody dynamics coupled with FEAComposite and elastomer modelingPCL (Patran Command Language) and DMAP programming
• Prior experience in customer-facing technical consulting roles
• MSC software experience (Nastran, Apex, Patran, Marc, Dytran, Actran, Cradle, Simufact)
• BETA CAE software experience (ANSA, META, EPILYSIS)
• Interest or experience in AI-driven workflow automation

Benefits

The annual salary range for California is $92,400 to $171,600. You may also be eligible to receive incentive compensation: bonus, equity, and benefits.

Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.