Principal Customer Program Manager

Location: Anywhere in U.S.

About the role

Define the strategy and execution plans for successfully integrating SiliconOne products in customer environments, from evaluation/proof-of-concept to design/development/qualification/validation, to production launch. Execute the plan by:

• Scoping the project, identifying and assembling the core support team
• Formally kicking off the project with customers
• Developing a joint project timeline
• Supporting the design-in effort by providing technical collateral/tools
• Leading engineering design reviews
• Ensuring the implementation of customer-required features
• Driving resolution of any blocking issues
• Ensuring timely customer acceptance and production deployment

Translate customer requirements into specific tasks and assign those tasks to relevant functional areas. Collect, prioritize, track, and drive customer-reported issues to resolution/closure.

Communicate issue status clearly to the customer and internal (including executive) teams. Work closely with engineering, product management, and sales teams to resolve technical issues, set accurate expectations, and keep projects on track. Organize and lead complex technical engineering-to-engineering discussions. Represent the urgency of issues and escalate them as appropriate. Regularly communicate program status and key issues to management. Develop close working relationships with customer development teams and creatively solve their issues.

Requirements

Minimum Requirements

• 10+ years of experience in high-tech electronics, specifically leading large-scale program and project management initiatives
• Deep technical expertise in cloud development, deployment, or OEM environments
• Proven track record of managing high-stakes hardware and software engagements for strategic datacenter customers
• Hands-on experience working across the full product stack—including Software, ASIC, and Hardware—with a focus on managing end-to-end customer deliveries
• Expert leadership capabilities, with the ability to drive execution across diverse, cross-functional global teams
• Advanced problem-solving, negotiation, and organizational skills to manage complex dependencies and project risks
• Ability to translate complex technical requirements into actionable, high-impact roadmaps for both engineering teams and external partners

Preferred Requirements

• Strong technical background in system, HW, and SW qualification for AI infrastructure, cloud/DC environments, or networking ASICs
• Strategic mindset: ability to navigate complex organizational environments, identify cross-functional connections, and adapt to shifting circumstances
• Proven comfort with high levels of ambiguity and the ability to thrive in rapidly evolving technical landscapes
• Exceptional cross-boundary collaboration skills, with a track record of importing and exporting talent and ideas to achieve broader organizational goals
• Excellent written and verbal communication skills that drive executive-level impact and clarity at scale

About Cisco

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Pay

The starting salary range for this position is $233,900.00 to $330,400.00 for new hires in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Full salary ranges for specific locations:

• New York City Metro Area: $233,900.00 - $380,000.00
• Non-Metro New York State & Washington State: $220,900.00 - $344,300.00

For quota-based sales roles, the ranges include base pay and sales target incentive compensation combined.

Benefits

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, including:

• Medical, dental, and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Eligibility for grants of Cisco restricted stock units, which vest following continued employment

Schedule

Paid time away for U.S. employees, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, with no defined limit on vacation time (subject to availability and business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, split between quota and non-quota components.