Principal Customer Engagement Specialist - Midwest Region

Responsibilities

• Monitor account health post Go-live and develop action plans to drive adoption and prevent churn
• Collaborate on creating an effective customer engagement strategy
• Manage customer relationships to enhance satisfaction, retention, and product adoption
• Analyze and discuss data insights with clinicians and administrators to align with their goals
• Engage with the company sales team to promote Touch Surgery technology and achieve commercial targets
• Lead customer business reviews, ensuring effective communication with multiple stakeholder groups
• Integrate the Touch Surgery Ecosystem within clinical workflows and identify new use cases based on customer needs

Qualifications

• Bachelor's degree with 7+ years of relevant experience OR advanced degree with 5+ years of relevant experience
• 4+ years in customer success, account management, or commercial roles preferred
• Strong project management skills with experience in customer success software platforms
• Knowledge of the healthcare industry and business acumen to drive digital solution adoption
• Experience in the Operating Room from a clinical, technology, consultancy, or medical device perspective

Benefits

• Health, dental, and vision insurance
• Health Savings Account and Flexible Spending Accounts for healthcare
• Tuition assistance/reimbursement to support ongoing education
• Short and long-term disability leave for career security
• 401(k) plan with employer contributions and matching options